Zipline Instructor

Position**:Zipline Instructor**

Location**:Abu Dhabi**

**Conditions of Work**:
While main duties are predominately carried out in the Wakeboarding complex/lake area, work may be required in other areas of the property. The work is mainly outdoors and in hot conditions.

**Role Overview**:
This position is responsible for ensuring the safety and exceptional experience for all zipline guests. Responsibilities include setting stop ropes, tying required knots, assisting guests in proper harness and helmet fitting, demonstrating proper zipping techniques, operating the zipline activity, breaking guest’s speed upon incoming approach, performing retrievals and rescues, inspecting equipment, and educating guests.

**Main Duties**:
Daily opening and closing procedures of zipline course.

Supervising the progress and experience of each assigned tour group.

Fitting harness and helmets correctly and supervising the use of all safety equipment.

Conducting pre-tour safety orientation for each tour group.

Using customer engagement skills to ensure a memorable experience for each guest.

Assuring the safety and wellbeing of guests throughout each tour.

Performing course rescues.

Educating guests about the company and other service its provides.

Conducting complete inspections of all course components and gear.

Assisting with course maintenance efforts.

Inspecting all lines for safety.

Inspecting each platform for safety, cleanliness, and supplies (water, first aid, etc.).

Inspecting harnesses, pulleys, carabineers, and helmets for integrity and cleanliness.

Assisting with weigh-in, waivers, and harness distribution.

Meeting and establishing a rapport with each guest.

Reviewing safety issues, answer questions.

Demonstrating how to carry gear and wear safety harness.

Continuing to build relationship with guests throughout the tour by using communication skills to listen, engage, and converse.

Building excitement about the forthcoming experience. Introducing guests to historic displays and features/answers questions/discuss displays.

Attaching guests to the cable and perform essential safety check every time before anyone zips.

Zipping to next landing point demonstrating proper zipping techniques.

Assisting with the landing of each participant, insuring their safety on every approach.

Responsible for all gear safety and maintenance, including but not limited to washing, cleaning, sanitizing, and preparing the equipment.

**Salary**: AED2,500.00 - AED3,000.00 per month

**Education**:

- Diploma (preferred)

**Experience**:

- Zipline Instructor in UAE: 2 years (required)

License/Certification:

- Zipline Instructor Certificate (required)