Duty Manager

2 months ago

Ras alKhaimah, United Arab Emirates RIXOS Full time

**Company Description**
Situated on the pristine white sands on the peaceful Marjan Island of Ras Al Khaimah, the Rixos Bab Al Bahr has a beautiful beach, stylish accommodations, upscale restaurants, breath-taking views and all the amenities you would expect from a five-star beach resort in the United Arab Emirates.

The impressive beach-fronted resort was built to resemble the Great Pyramids of Egypt, one of the Seven Wonders of the Ancient World. Rixos Bab Al Bahr is inspired by Arabic design and boldly spreads across three pyramid-shaped buildings interspersed with meandering waterways and a busy souq.

Established in 2000, Rixos Hotels is a luxury hotel chain providing traditional Turkish hospitality in an excellent manner. By changing the concept of real luxury, giving a new meaning to the holiday concept and provides a unique experience.

Reliable and engaging. As a Duty Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

**What you will be doing**:

- Lead and supervise the day-to-day hotel operations to ensure service standards are followed with friendly and engaging service
- Supervision of lobby services including concierge, ensuring guest arrivals and departures are as efficient as possible
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Ensure employees are informed daily about priorities to personalise services
- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield.
- Be smart, well groomed and maintain a friendly and cheerful disposition all the times.
- Assures safety and security of the guests, visitors, employees and protects the property by working closely with hotel’s security personnel.

**Qualifications** Your experience and skills include**:

- Service focused personality is essential
- Previous experience in a similar leadership role is a must, luxury experience is an asset
- Prior experience working with Windows, Microsoft Office Suite and Opera or a related PMS system. POS experience is an asset
- Strong interpersonal and problem-solving abilities and the ability to lead by example
- Exceptional communication skills, both written and verbal. Knowledge of a second language is an asset
- Valid and current First Aid + CPR
- Is familiar with all related company documentation and especially with the relevant Operational Standards for his / her field of responsibility.
- To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude
- Familiarity with all Front Desk and Cashiering functions.

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