Hypermarket Supervisor

Supervisor Hypermarket with experience, should be Arabic National.

MAIN FUNCTION:

- Oversees the daily operations of a retail store and is responsible for overseeing the daily work of sub ordinate employees ensuring that customer have a pleasant shopping experience.
- Responsible for developing and managing a showroom operation that increases sales, profitability, market share, and customer satisfaction by directing, coordinating and monitoring all sales and Hypermarket operations.
- Ensure optimal sale through maintaining appropriate inventory, maximizing store appearance, efficiency of sales floor operations and providing an exceptional customer service by maintaining a positive and reductive environment in the Hypermarket.
- Responsible for achieving overall Hypermarket target by minimizing Hypermarket expenses, directing and controlling overall Hypermarket activities.

DUTIES AND RESPONSIBILITIES:

- Achieve financial, sales, and budget targets by controlling expenditures, analyzing variance and reducing the expense utilities budget and thus by initiates corrective actions.
- Establish Objectives and Plans for continual improvement of the Hypermarket performance.
- Control the Inventory, movement of stock, Spoilage, Damaged items, Return and Dead stock.
- Close monitoring and ensuring complete utilization of Outsourced Services., like Pest Control, Cleaning, Maintenance, etc.
- Ensure Hypermarket preventive maintenance is scheduled and performed periodically.
- Ensure that safety and security are maintained and reporting all problems and hazards immediately.
- Ensure Asset Management of UCS Property, equipment and material in view of its utilization and maintenance.
- Report to GM, concerning any unresolved issues.
- Liaise with HR, IT, Purchasing, Administration, and other departments to ensure availability of resources.
- Review Hypermarket premises to ensure there is adequate space for car parking, shopping trolley, goods receiving and storage area and layout of the Showroom is as per UCS guidelines.
- Ensure to provide highest level of Customer Satisfaction via customer counters availability, queue control, and check out time, product availability in terms of stock and variety.
- Handle customer complaints for the Hypermarket and the related remedial and corrective actions.
- Track shortages, stock-outs on a daily basis, and take the necessary actions.
- Ensure good merchandising and layout in line with UCS guidelines and ensure appropriate stock rotation and mark downs.
- Ensure the implementation and compliance with Hypermarket Policies within the Hypermarket and legal Requirements.
- Prepare shift-wise workforce schedules.
- Ensure Front line Employees are at their very best level of performance and customer expectation and understanding by providing the required facilities and for assets at all time.
- Evaluate Staff performance and ensure learning and growth in all levels are provided and monitored based on Job Performance.