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Housekeeping Attendant

4 weeks ago

Abu Dhabi, United Arab Emirates Ramada Hotel Abu Dhabi Corniche Full time

Job description

**Scope and General Purpose of Job**:

- Provide a consistent room and bathroom product and service adjacent area that meet the hotel’s standards for Cleanliness. Provides a cleaning service for public areas that meets the hotel’s standards for cleanliness and presentation. Promotes the desired work culture around the values of Cristal Hotels and Resorts.

**Key Duties and Responsibilities**:

- Cleans and maintains guest rooms, guest corridors linen rooms and cupboards according to set standards and procedures.
- Replenishes guest supplies.
- Maintain stock supplies.
- Report damage or malfunction in hotel rooms to superior.
- Maintains a daily room checklist.
- Reports and submits lost and found articles immediately.
- Reports unusual behaviour/activities on floors to supervisor.
- Carry out valet services when required including delivery of linen or processing laundry orders
- Clean and maintain all hotel public areas according to set standards and procedures.
- Ensure cleaning schedules are completed in a routine and timely manner.
- Assist guests and escort them to locations within the hotel at their requests.
- Ensure working knowledge of all hotel public areas.
- Maintain stock levels.
- Comply with hotel rules and regulations and provisions contained in the employment handbook.
- Comply with company grooming and uniform standards.
- Comply with timekeeping and attendance policies.
- Actively participate in training and development programs and maximise opportunities for self development.
- Contribute to Housekeeping Departmental Meetings

**Customer Service**
- Demonstrate service attributes in accordance with industry expectations and company standards to include:

- Being attentive to guests
- Accurately and promptly; understanding, anticipating and fulfilling guest requests
- Maintain a high level of knowledge which will enhance the guest experience
- Demonstrate a service attitude that exceeds expectations
- Take appropriate action to resolve guest complaints
- Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers by ensuring good inter-departmental relations.
- Be able to promote the hotel products and services.
- Maintain a high level of product and service knowledge about Cristal Salam Hotel.
- Ensure known repeat guests, and other VIP’s receive special attention
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

**Health & Safety**
- Operate equipment using procedures learnt during training to company standards.
- To report any equipment failures or problems to the Maintenance Department.
- Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
- To play an active part in the fire investigation and fire fighting teams
- To be vigilant in the workplace and report any signs of fire related issues
- Familiarise yourself with emergency and evacuation procedures.
- Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.
To attend all mandatory training sessions selected by the Hotels Training Department

**Job Types**: Permanent, Full-time

**Salary**: AED900.00 - AED1,000.00 per month

Application Deadline: 15/10/2021
Expected Start Date: 15/02/2024

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