Chef de Rang

3 weeks ago

Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.**

**With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.**

**Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.**

**Scope of Position**

The Chef de Rang plays a crucial role in delivering a superior dining experience. The role will oversee a designated section of our restaurant, ensuring that guests receive exceptional service and that every detail of their dining experience meets our high standards of luxury and service.

**Responsibilities**
- Will be responsible for holding a section in the restaurant.
- Provide attentive service to guests ensuring their needs are met with professionalism and grace
- Anticipate guest preferences and respond to requests promptly to enhance their dining experience.
- Maintain comprehensive knowledge of the Italian menu, including traditional and contemporary dishes, ingredients, and preparation methods.
- Offer detailed explanations and recommendations to guests to enhance their dining experience.
- Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
- Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.
- Be able to deliver service by understanding the guest requirements.
- Properly upsell services and products to our guests at all times, enhancing service and generating increased revenue.
- Perform any tasks relating to billing according to hotel standards and cashiering policies.
- Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
- Support as required other outlets as assigned by the Restaurant/ Outlet Manager.
- Create WOW moments to surprise and delight guests in the Restaurant
- Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs).

***Skills & Qualifications**
- High School qualification or equivalent is preferred.
- Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
- Experience in a high-volume restaurant with highest levels of service and/or luxury hotel experience preferred.
- Minimum 2 years’ experience working as senior waiter / chef de rang.
- Familiar with restaurant point of sales and cashiering procedures is preferred.
- Basic computer skills including MS Office is preferred.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues
- Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.

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