Telesales Representative

3 weeks ago


Dubai, United Arab Emirates Compass Insurance Brokers LLC Full time

**We’re hiring**

**Telesales Representative**

We are seeking a motivated and enthusiastic Telecaller to join our team. As a Telecaller, you will be responsible for making outbound calls to potential customers, answering incoming calls, and providing information or assistance as required. Your primary goal will be to promote our products/services and contribute to the overall success of our sales.

**Responsibilities**:

- Make outbound calls to potential customers based on provided contact lists or leads.
- Introduce our products/services to potential customers and explain their benefits.
- Follow a script, but also engage in natural conversation to build rapport with customers.
- Answer incoming calls from customers and provide accurate information or assistance.
- Identify and understand customer needs, answer their queries, and offer appropriate solutions.
- Keep detailed and accurate records of calls and customer interactions in the CRM system.
- Achieve daily/weekly/monthly targets for call volume, and sales conversion.
- Collaborate with the sales team to follow up on leads and update them on potential opportunities.
- Proactively follow up with customers to ensure customer satisfaction and maintain relationships.
- Stay updated on product knowledge, features, and pricing to effectively address customer inquiries.
- Handle customer complaints or escalations professionally and escalate unresolved issues, as necessary.
- Maintain a professional and positive demeanor in all customer interactions.

**Requirements**:

- High school diploma or equivalent; additional qualifications in sales or customer service are a plus.
- Preferred husband's / dependant visa
- Proven experience as a tele caller or in a similar role, preferably in sales or telemarketing.
- Excellent verbal communication skills with a clear and confident speaking voice.
- Strong persuasive and negotiation abilities to promote products/services effectively.
- Active listening skills to understand customer needs and provide appropriate solutions.
- Ability to work well in a team-oriented and target-driven environment.
- Good time management skills and the ability to prioritize tasks effectively.
- Proficiency in using CRM software and basic computer skills.
- Results-oriented mindset with a focus on achieving and exceeding targets.
- Ability to handle rejection and maintain a positive attitude.
- Insurance experience is a plus
- Husband/Father visa sponsorship is preferred

**Job Types**: Full-time, Permanent

**Salary**: AED2,500.00 - AED3,000.00 per month



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