Hotel Mixologist

2 weeks ago

Abu Dhabi, United Arab Emirates Rosewood Hotel Group Full time

**General Information**:

- Country/Region- United Arab Emirates- Province/City- Abu Dhabi- Location- Rosewood Abu Dhabi- Department- Food & Beverage - Services- Job Type- Full-time Permanent- OVERVIEW/BASIC FUNCTION:
- Responsible for all bars/beverage operations within Rosewood Abu Dhabi. The role involves assistance with promoting the lounge, menu planning, maintaining standards, assisting servers on the floor during peak periods and managing property liquor inventories and controlling. Strives to ensure guest and associate satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage team by assisting in other outlets when needed.- RESPONSIBILITIES:
- Implements agreed upon beverage policy and procedures throughout the property.
- Manages in compliance with all local, state and federal beverage and liquor laws.
- Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, end period and inventory.
- Monitors adherence to all liquor control policies and procedures.
- Attends pre and post-convention meetings as needed to understand group needs.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
- Manages to achieve or exceed budgeted goals by implementation of strategic beverage promotion.
- Ensures compliance with all Bar/Lounge policies, standards and procedures.
- Maintains food handling and sanitation standards.
- Manages inventories according to budget and business levels.
- Assists with developing menus and promotions as necessary.
- Trains staff on liquor control policies and procedures and prepares the team for competition.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures associates understand expectations and parameters.
- Communicates critical information to the Bar/Lounge staff regarding each event.
- Conducts daily briefings and bi-weekly meetings to align standards and expectations.
- Provides excellent customer service.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds effectively to guest problems and complaints.
- Empowers associates to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Provides feedback to individuals in an effort to improve service performance.
- Reviews comment cards and guest satisfaction results with associates.
- All other duties as required.
- QUALIFICATIONS:
- Experience: Minimum three years’ experience in similar positions at ultra luxury properties.- Education: High school diploma; professional certification preferred.- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent hotel data- Technical Skills: Knowledge of various bar and beverage service styles; ability to satisfactorily communicate in English with guests, management and co-workers to their understanding; ability to compute basic mathematical calculations; familiarity with food and beverage cost controls.- Language: Required to speak, read and write English, with fluency in other languages preferred.**About Us**:

- Located on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.

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