English-speaking Technical Support Analyst
4 weeks ago
**Responsibilities**:
- Collaborate with our team to deploy and manage large-scale enterprise IT infrastructure in on-premises and cloud environments.
- Communicate effectively in English, both verbally and in written form, and possess excellent technical documentation skills.
- Display flexible availability for day, evening, or night shifts based on business requirements.
- Knowledge of English is mandatory.
- Experience with Esri's ArcGIS Enterprise product deployment and troubleshooting in medium to large enterprise IT environments is advantageous.
**Education Qualification**:
- Minimum Bachelor's degree in Computer Science or a similar discipline.
**Certifications**:
- Possession of any Microsoft Certified Systems Administrator (MCSA) is preferred.
- Any cloud certifications, such as AWS, will be advantageous.
**Professional Experience**:
- 3-5 years of hands-on experience in technical support and troubleshooting.
**Job Types**: Full-time, Permanent
Application Question(s):
- Are you currently located in the United Arab Emirates (UAE)?
**Experience**:
- Technical Support: 3 years (required)
**Language**:
- English (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
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