Instructor, Franchise

**JOB PURPOSE**:
Responsible for evaluating training needs and current practices, creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources. Research and select the best platform to deliver and utilize training materials content in various media, including classroom, online, on the job & 1:1 coaching. Implementing brand training programs & evaluating effectiveness. Provide training interventions to deliver profitable outcomes & customer satisfaction.

**KEY ACCOUNTABILITIES**:

- Identify and monitor training intervention in the franchise department in order to provide business outcomes. Design, plan, and implement training programs, policies, and procedures to fulfil those needs. Conduct seminars, workshops, individual training sessions etc.
- Conduct training audit on the stores in order to make strategic training and resource allocation decisions in line with business objectives.
- Ensure all the required certificates for HSE, Food and Safety, UAE municipality are in place to run the business efficiently.
- Develop Training Center of Excellence (CoE) in order to raise training standards, boost productivity, address emerging skills gap and align training & research with industry needs.
- Facilitates training programs and Brand Initiatives, delivering hands-on training; ensures effective and successful implementation of training and development initiatives.
- Provides feedback on program design based on actual experience using materials, knowledge of business objectives, and participant understanding.
- Adapts real-time training/learning delivery and implementation to meet needs as determined within scope of authority.
- Supports the execution of Customer Experience Review through training and shadowing sales team to ensure clarity and calibration on operating system standards.
- Develops Training program to enable to determine eligibility and ensure flawless execution of the operating and training systems.
- Translates broad organizational goals into actionable and operationally meaningful learning development information. Identify needs, develop strategies and tactics to improve operational performance.
- Continually communicates processes and gathers information for consulting and influencing operational performance and responds to differences between Company & Franchise systems.
- Monitors learning effectiveness on an ongoing basis and keeps managers apprised of projects’ status.
- Provides insight on trends and performance. Maintains current knowledge of operations and systems including new and/or upgraded systems, policies, and procedures, new products and initiatives in order to serve as a credible instructor.
- Assists with budget monitoring and training effectiveness measurement.
- Maintains current knowledge of training techniques, skills and competencies.
- Remains cognizant and knowledgeable of successful methods and/or approaches utilized by peers in the industry.
- Remains knowledgeable of advancements in the fields of learning, training and talent development.

**Minimum Qualification**
- Bachelor Degree in commerce, business administration or related field

**Minimum Experience & Knowledge & Skills**
- 6-8 years of experience in learning and development at managerial role in QSR industry.
- Proficient in MS office with minimum intermediate level of working experience
- UAE Driving License is a must

**Professional Certifications**
- Certified Training and Development Professional or
- Certified Training Practitioner or
- Similar certifications.

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)