Barista

4 weeks ago

Dubai, United Arab Emirates The First Group Full time

Overview:
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for.The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway.

The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

**Job Description**:
We are seeking a skilled and enthusiastic **Barista** to join our team. The **Barista** will be responsible for preparing high-quality coffee and other beverages, ensuring an exceptional guest experience, and maintaining the café area to the highest standards. This role will involve a combination of customer service, beverage preparation, and operational duties to support the overall guest experience.

**Key Responsibilities**:

- Prepare and serve a variety of coffee-based drinks, including espresso, cappuccinos, lattes, and specialty drinks to hotel guests and visitors.
- Ensure consistent quality and presentation of coffee and beverages in accordance with hotel standards.
- Manage the preparation of hot and cold beverages, as well as teas, smoothies, and other menu items as required.
- Greet and interact with guests in a friendly and professional manner, taking their orders and responding to any questions.
- Offer recommendations on coffee blends, beverages, and other menu items based on customer preferences.
- Handle guest complaints or concerns promptly and professionally, ensuring customer satisfaction.
- Maintain cleanliness and organization of the barista station and café area.
- Ensure all equipment (coffee machines, grinders, etc.) is cleaned, maintained, and operating efficiently.
- Replenish stock of supplies such as coffee beans, milk, and syrups, and assist in inventory management.
- Process customer orders accurately and handle cash, credit, and digital payments.
- Follow all cash handling and register procedures, ensuring accurate transactions and balance of the cash register.
- Assist in managing the café’s daily opening and closing duties.
- Work closely with other members of the Food & Beverage team to ensure smooth operations.
- Assist in training and mentoring new baristas or staff on café standards, coffee preparation, and customer service.
- Ensure adherence to food safety, health, and hygiene regulations.
- Follow hotel guidelines for proper storage, handling, and disposal of food and beverages.

Desired Skill & Expertise:

- High school diploma or equivalent; barista training or certification is a plus.
- Previous experience as a Barista or in a similar food and beverage role, preferably in a hospitality setting.
- Experience with espresso machines, coffee brewing, and beverage preparation is preferred.
- Strong knowledge of coffee brewing techniques and a passion for coffee.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.

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