Sales Service Representative
2 days ago
**Position Overview**:
The Sales Service Representative will handle all pre-booked customer orders placed online, over the phone, or via WhatsApp. This role involves coordinating with delivery platforms, managing client relationships, and ensuring operational efficiency across various departments.
**Key Responsibilities**:
- Handle pre-booked orders placed online, over the phone, and through WhatsApp.
- Provide accurate information about products, services, and promotions to customers.
- Address and resolve customer inquiries and complaints promptly and professionally.
- Ensure accurate and timely processing of all pre-booked orders.
- Coordinate with delivery drivers to facilitate smooth and timely deliveries.
- Collaborate with the kitchen team to ensure orders are prepared and dispatched on time.
- Manage online orders via platforms such as Talabat, Deliveroo, and Careem, while maintaining strong relationships with platform representatives.
- Share marketing and promotional details with management to enhance sales opportunities.
- Maintain strong relationships with wholesale clients to drive repeat business.
- Maintain and update customer and client databases with accurate order and contact information.
- Conduct monthly inventory checks and ensure accurate updates in the SAPAD system.
- Process transactions and maintain accurate records using the POS system.
- Coordinate with suppliers for placing new orders and receiving deliveries.
- Ensure all supplies meet quality standards and are received in a timely manner.
- Train subordinates on the proper use of the POS and SAPAD systems.
- Support team members in delivering excellent customer service and meeting operational goals.
- Liaise with HR and Accounts departments for related administrative tasks.
- Generate and share sales and operational reports with senior management.
- Participate in team meetings to identify and resolve operational issues.
- Gather customer feedback to improve services and identify trends.
- Monitor competitor activities and suggest strategies to improve market presence.
**Requirements**:
- Minimum 5 years in a sales or customer service role within the F&B industry in UAE (preferably Abu Dhabi).
- Language Proficiency: Fluency in Arabic and English is required.
- Education: High school diploma or equivalent; a degree in Business, Marketing, or Hospitality is a plus.
- Technical Skills: Proficiency in POS and SAPAD systems is required.
- Customer Focus: Exceptional communication and interpersonal skills for handling pre-booked orders.
- Organization: Strong multitasking abilities with attention to detail.
- Problem-Solving: Ability to resolve customer concerns and operational challenges effectively.
- Team Player: A collaborative approach to working with colleagues and cross-functional teams.
Attractive Salary, Incentive and Other Benefits.
**Salary**: AED 3,500 to AED 4,500 (all-inclusive). Offered based on your experience and qualification.
**Locations**: Khalifa City, Abu Dhabi, UAE.
**Application Process**:
**Join Us and Be a Part of the Sweetest Journey**
Pay: AED3,500.00 - AED4,500.00 per month
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have experience as a Sales Representative in the UAE?
**Education**:
- Bachelor's (required)
**Experience**:
- sales or customer service: 5 years (required)
**Language**:
- English (required)
License/Certification:
- UAE Driving License (preferred)
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