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Floor Supervisor

1 month ago

Dubai, United Arab Emirates Transworld Hotel Dubai Full time

As a Floor Supervisor, you will be responsible for overseeing daily operations on the sales floor of a retail or hospitality establishment. Your role is integral in ensuring that the workplace is well-organized, all employees are performing their duties to the best of their abilities, and customers are satisfied with their shopping or dining experience.

**Overview of a Floor Supervisor’s Responsibilities**

Your primary role as a Floor Supervisor is to ensure customer satisfaction through effective engagement, problem-solving, and collaboration between staff members. You will be responsible for monitoring and managing performance metrics, creating action plans, and ensuring that service levels meet customer expectations.

**Handling Customer Complaints and Concerns**

As a Floor Supervisor, you may also be responsible for answering customer questions, handling complaints or concerns, and ensuring that all customer service interactions are pleasant and satisfactory.

**Strong customer service abilities.**As the face of the establishment, customer service is a top priority in this role. You should have excellent communication skills, patience, and a positive attitude to interact with customers effectively. You should also be able to manage customers’ complaints and resolve them effectively.

**Salary**: AED3,000.00 - AED3,500.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)