Call Center Representative

2 weeks ago


Dubai, United Arab Emirates Raseed Invest Full time

**مسمى الوظيفي: وكيل خدمة عملاء - ناطقون اصليون باللغة العربية**

**متحدث بطلاقة باللغة الانجليزية**

** يجب ان يكون المترشح لديه خبرة في الرد علي عدد كبير من المكالمات بأحدي الشركات الكبيرة يفضل الاتصالات**

**يفضل ان يكون المترشح ذكر**

** شفتات متغيرة **
- _المسمى الوظيفي_
- الرد على الفور على استفسارات العملاء ، وتقديم معلومات دقيقة وشاملة.
- حل مشكلات العملاء ومخاوفهم بكفاءة ، وضمان رضاهم وولائهم
- متابعة استباقية مع العملاء لضمان حل ناجح لمشاكلهم
- الاحتفاظ بسجلات مفصلة للعملاء

التفاعلات والمعاملات.
- التعاون مع الفرق الداخلية لتصعيد ومعالجة استفسارات العملاء المعقدة.
- تحديد فرص تحسين العملية لتعزيز تجربة العملاء
- ابق على اطلاع دائم بمعرفة الخدمة وسياسات الشركة لتوفير معلومات دقيقة
- _متطلبات_
**يجب ان يكون يجب علي المترشح ان يكون متحدث للغه الانجليزية بطلاقه -**

**يجب ان يكون متحدث اصلي للغه العربية -**

خ**برة لا تقل عن 2-3 سنوات في مركز الاتصال -**

**، ويفضل أن يكون ذلك في مجال التمويل أو التكنولوجيا المالية أو مجال التكنولوجيا**

**مهارات اتصال ممتازة، سواء المكتوبة والشفوية -**

**يجب ان يكون قادر علي متابعة مشاكل العملاء بصفة يومية حتي يتأكد من حل المشكلة -**

**يجب ان يكون متعاون مع فريق العمل والزملاء ويكون حسن السلوك -**

**يجب ان يكون قادر علي التحدث بلباقة مع العملاء ويعمل علي تحسين صورة الشركة -**

**يجب ان لا يزيد سن المتقدم عن 30 عام -**
- _قدرات_**:

- القدرة على العمل في شيفتات متغيرة من الساعة 8 صباحًا إلى 5 مساءً ومن مساءا إلى 1 صباحًا***:

- عدد أيام العمل : 6 ايام عمل**
- **إمكانية الانضمام فورًا خلال اسبوع**:

- الراتب المتوقع 5500-5000 *

الفوائد: الاقامة+ تأمين

**Salary**: AED5,000.00 - AED5,500.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)
Application Question(s):

- Are you Arabic Native Speaker?
- Are you able to work on a rotational basis?
- Is your age between 23- 30?
- Are you able to join immediately within 1 week?
- Have you worked before at a reputed or international company?
- Have you worked before at Vodafone UK, Ireland, Concentrix, Teleperformance, Etisalat or Du?

**Education**:

- Bachelor's (required)
**Experience**:

- call center: 3 years (required)

**Language**:

- English fluently (required)
Shift availability:

- Day Shift (required)
- Night Shift (required)



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