Delivery Lead

3 weeks ago

Dubai, United Arab Emirates Avanade Full time

.

**Role Overview**:
As a Director, Delivery Lead, you will lead large and complex project teams and/or programs and will be accountable for the overall management, planning, and delivery of assigned projects/programs. You will be responsible for the successful delivery of the services sand corresponding customer satisfaction. As a director, you will assess potential partners, the business needs of existing assets, deployment of assigned programs to the field, and optimize individual and team contributions to accomplish overall business objectives. Additionally, you will be directly involved in channel development and key sales pursuits and may serve as a Career Manager or provide technical expertise and mentorship to colleagues.

**Key Role Responsibilities**:
**Day to day you will**:

- Actively participate in key sales pursuits
- engage customers in meaningful dialogue about their business to mutually explore opportunities
- Actively participate in Solution Area channel development
- Oversee and lead development, implementation and maintenance of the Project Work Plan
- Approve estimates and estimating assumptions for the project's schedule, effort, and cost
- Coordinate service levels and agreements and prioritize resources across projects and programs
- Lead the delivery of the contracted solution on the program level at the agreed upon terms, cost (ODE), schedule, and quality level and is responsible for overall project approval.
- Provide project leadership to appropriate onshore, offshore and near shore workforces
- Manage overall project/program risks, making adjustments as necessary and obtaining buy-in from senior management.
- Ensure understanding of stakeholder goals and expectations, address any misalignment, and monitor and control the program to meet/exceed the agreed expectations
- Manage delivery portfolio
- monitoring, escalating, and resolving issues
- Have ultimate accountability for the overall development and integration of requirements
- Provide oversight to management of relationships with all suppliers and subcontractors and own key relationships
- Adhere to Solution Area and Americas Managed Delivery guidelines and processes.
- Be accountable for compliance with corporate standards (legal, commercial, methodology, etc) throughout the delivery process
- Represent the project team at client meetings. Obtain buy-in from senior management for all critical project plans, commitments, and changes-Provide strategic direction to all change management and change enablement processes throughout project duration

**Key Role Skill & Capability Requirements**:
**Technical skills and knowledge include**:

- Experience in large transformation program with 100+ resources
- Strong program planning experience in multiple streams running over multi-years
- Scope planning & management, organizing squads, reviews, and reporting
- Conversant with Agile metrics and report program health
- Risks & Issue management - strong leader who can drive risks mitigation, resolve issues
- Strong relationship skills with customer
- Industry experience in public sector, financials sector
- Experience in successfully managing multiple large, ongoing, high risk, high revenue interrelated projects to achieve a specific set of customer business goals.
- Track record of successful sales activities involving large, strategic projects
- Track record of establishing and maintaining successful relationships with C-suite level customers. Able to articulate value delivered in a manner that drives and influences customer commitment and future partnership
- Advanced level understanding of financial management practices as relate to projects and programs-Significant experience managing risk effectively
- Successful track-record of Systems Integration delivery:

- Application Assessment & Requirements
- Application Design & Architecture
- Process & Functional Design
- Application Implementation
- Successful track-record of Technology Consulting
- Technology Diagnosis & Assessment
- Technology Design
- Technology Implementation

**Other skills and knowledge required**:

- Excellent communication and negotiation skills, including the ability to:

- Masterfully negotiate sensitive situations and multifaceted contracts
- Nurture complex relationships beyond immediate customer team with a broad range of target customers and with internal experts and senior executives
- Engage customers in meaningful dialogue about their business to mutually explore opportunities-Outstanding business acumen
- Proven ability to become a strategic business partner and trusted advisor to customer
- Customer oriented attitude and excellent interpersonal skills
- Outstanding people management skills, including ability to lead a team and mentor individuals in career growth.

**Scope of Work**:
**Nature of Work**:
Collaboratively sets strategic objectives with other leaders, and other managers as they deliver against strategic plans; monitors operational effec

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