Operations & Fleet Supervisor

6 days ago


Abu Dhabi, United Arab Emirates Tawasul Transport Full time

**Summary**:
To oversees the day-to-day operations of a taxi fleet, ensuring that vehicles and drivers are deployed efficiently to meet customer demand while maintaining high standards of safety, compliance, and service quality, supervisor coordinates scheduling, manages driver performance, and ensures that all fleet-related activities align with company policies and local regulations.
- Monitor the operational status of the fleet, including vehicle availability, maintenance schedules, and breakdowns.
- Coordinate with the maintenance team to ensure all vehicles are roadworthy and comply with regulatory standards.
- Oversee vehicle inspections, licensing, and insurance renewals.
- Manage driver rosters, shift assignments, and scheduling to ensure adequate coverage at all times.
- Address driver concerns and resolve operational issues promptly.
- Monitor driver behaviour and performance, including adherence to company policies, safety protocols, and service standards.
- Coordinate with customer service teams to address client inquiries, complaints, and service requests.
- Ensure compliance with all U.A.E transportation laws, company policies, and safety regulations.
- Conduct periodic safety briefings and training sessions for drivers.
- Investigate and document incidents or accidents, recommending corrective actions.
- Address and resolve customer complaints promptly.
- Implement strategies to improve overall customer satisfaction

**Skills**:

- Strong leadership and people-management abilities.
- Excellent communication and interpersonal skills.
- Proficiency in using fleet management or dispatch software.
- Analytical skills to monitor operations and identify areas for improvement.
- Problem-solving skills and ability to handle emergencies effectively.

**Qualifications**:

- Bachelor's degree in logistics, transportation management, or a related field.
- 3-5 years of experience in fleet operations, transportation management.
- Previous experience in the taxi or public transportation industry is highly desirable
- Knowledge of local transportation regulations and safety standards.
- Valid driver’s license (if required for the role).

Pay: AED10,000.00 - AED11,000.00 per month

**Experience**:

- Transportation Sector: 3 years (required)
- Leadership & people-management: 2 years (required)


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