Operations Support Executive at Travel Counsellors

2 weeks ago


Dubai, United Arab Emirates Jobs for women in the UAE Full time

Operations Support Executive at Travel Counsellors
- Travel / AirlinesListed On: 3 July 2023

Expires On: 21 July 2023
- Dubai- Travel Counsellors has a vacancy open for a qualified Operations Support Executive.The Operations Support Executive will be based in the Dubai Office - Business Bay.

About Travel Counsellors

Here at Travel Counsellors, our customers, communities and colleagues lie at the heart of everything that we do - and that’s what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We are a fast-growing technology platform for travel entrepreneurs. We focus on empowering and connecting nearly 2,000 travel professionals globally to run and scale their own businesses and provide an exceptional level of care to their customers by leveraging its personal, digital platform and global community. Travel Counsellors UAE was established in 2012 and currently counts more than 75 Travel Counsellors amongst its team of travel professionals. A joint venture with dnata, the company’s regional head office is based in Business Bay, Dubai and we are looking to add an Operations Executive to our support team.

Brief Overview of the Position

Our TC Support function is the engine room of our business. We are investing in a multi skilled Operational Support Executive to join our small, dynamic and fast paced team. We are looking for a high performing individual who is driven to deliver exceptional service as well as to think creatively about how we improve our service and processes according to business needs in order to provide the best possible support to our Travel Counsellors here in The UAE.

Adding Value to Travel Counsellors
- Acting as a brand ambassador to provide professional and world class customer service to new and existing Travel Counsellors
- Supporting Travel Counsellors to secure new bookings, including manual pricing
- Managing changes to existing bookings
- Assisting with booking cancellations
- Being a first point of call for in house system queries
- Contributing to team discussion around process improvements
- Supporting our Travel Counsellors to adopt new ways of working and tools available

Skills, Experience & Behaviours Required
- Energetic, motivating, and positive individual
- Knowledge of dealing with operational enquiries and/or customer service
- Proficient in MS Office products including Excel and Outlook
- Strong organisational and interpersonal skills
- Ability to maintain a high level of professionalism while working with both internal and external customers
- Must be accountable, take initiative and be able to work with mínimal supervision to fully resolve customer queries
- Ability to take ownership and deliver a resolution
- Ability to work at pace
- Excellent written and verbal communication skills with a flair for customer service

Desirable attributes (not a pre-requisite)
Experience with GDS systems,

To Apply



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