Waiter/waitress

2 weeks ago

Dubai, United Arab Emirates Melia Hotels International Full time

**_“The world is yours with Meliá”_**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

At **MELIÁ DESERT PALM MEMBER OF MELIÁ COLLECTION**, we use our initiative and always find the best way to solve a problem either for a guest or a colleague. We work as a team to deliver the highest quality of service on all occasions. We always think of new ways to surprise and delight our guests. We treat guests and colleagues with dignity and respect. We hold ourselves to the highest standards of honesty and integrity. And we are proud to represent our hotel and our country to the guests from all over the world.

We are looking for a **WAITER / WAITRESS** **to join our team

**MISSION**

To serve the needs of the business, our guest and our colleagues by prompt and courteous service delivery as a Hospitality Ambassador for the hotel.

**JOB SPECIFICATIONS**
- Must have at least 1-3 years’ experience
- 5 star hotel experience essential
- High School Degree or Equivalent
- Hands-on experience with cash register and ordering information system
- Attentiveness and patience for customers
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Active listening and effective communication skills
- Team spirit
- Flexibility to work in shifts

**FUNCTIONAL COMPETENCIES AND RESPONSIBILITIES**:

- To work as a team with colleagues in all department, to ensure timely service and a smooth running operation.
- To understand and adhere to all hotel policies and Standard Operating Procedure with regard to guest service, how to run the operation, personal discipline and grooming.
- Offer a consistently warm, professional welcome and farewell to guests and clients on their arrival at and departure from the catering area, maintaining impeccable posture and presentation at all times.
- Have the bill ready when requested and strictly follow set procedures for collecting payment for restaurant bills, depending on the method of payment.
- Check out with your Supervisor before leaving your station or floor.
- Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
- To have a full knowledge of the service and facilities provided by the hotel in order to answer any questions the guests may have.
- Follow all safety policies to ensure a safe work área.
- Follow all reasonable work related request made by a Supervisor or Manager which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the hotel.
- Maintain your station in accordance with the standard at all times.
- Develop a complete knowledge of the menus.
- Learn and correctly use the Point of Sale equipment and follow the procedures.
- To maintain strict security measures when entering guest rooms to respect privacy right of our guest.
- Actively participate in all training meetings to continually develop professional skills and increase guest satisfaction.
- Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Carry out all instructions and tasks assigned by the position’s immediate superior, as well as any other responsibilities as required by the role.

**Because belonging to the great Meliá family is being VIP**

You will enjoy **My MeliáRewards** which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the **My MeliáBenefits** programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you

**At Meliá we are all VIP**

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP** **People.
- We are an equal opportunity employer and value diversity. We do not discri

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