Retail Store Manager
2 days ago
**Position Purpose**
The Store Manager is integral in ensuring we drive an exceptional customer experience for our customers in her designated location. She will recruit, train, develop and lead the best sales associates to ensure that the team are presenting the brand and providing a service that is unique in the standard it sets in the market. She will create a compelling environment that is visually exciting and comfortable; that communicates clearly to our customers. She will work closely with the Head Office team to ensure the product offering is aligned with the customer profile and protect the company assets to ensure that the most cost-effective solutions are always found.
**Working Hours**
- 48 hours/week exclusive of meal breaks, 6 days/week. Work schedule depends upon the volume of business and will require working in the evenings and over the weekends on a Rota basis as approved by their Line Manager.
**Primary Responsibilities**
- Provide excellent service to the customer both internal and external.
- Constantly review the service of the team; coaching and developing where necessary to ensure that the delivery is as per business standards.
- Collate customer feedback on self, team, store and product to analyze on a monthly basis as a tool to continuously improve the offering.
- Drive CRM recruitment to ensure we have a growing database of customers that we can use to help improve our service offer.
- Ensure the store is always set up to a high standard for our customers.
- Initiate and run specific customer events in store to build brand ambassadors and spread the word.
- Think customer in everything you do.
**Profitability**
- Constantly analyze the stores product offering and advise on items that are in need of replenishment, slow selling items and missing items/ranges the customer is requesting.
- Ensure monthly stock takes are conducted to manage an accurate stock file.
- Ensure product presentation is as per the brand guidance and is always to a high standard.
- Seasonally compile and manage a product information file to utilize during training; obtained from the brands.
- Be aware of your mall competition; feeding back market intelligence to ensure your Store maintains a market leading position.
**Product**
- Competitor awareness and analysis to ensure the brand remains at a competitive advantage in all retail areas.
- Drive Excellence in product presentation to ensure targeted sell through and sales are achieved and exceeded.
- Constantly analyze sales and product performance to feed back to the buying and merchandising team on opportunities or where corrective action needs to be taken.
**Operation**
- Ensure a high delivery of execution of retail and visual standards in store.
- Ensure full compliance and adherence of store team and self to the company policies and procedures.
- Ensure full compliance of self to the company policies and procedures.
- Analyze reports to ensure all commercial opportunities are maximized.
- Constant communication to Line Manager and head office team on factors influencing service and sales.
- Compiling of weekly feedback forms on performance.
- Manage actual and potential risks to ensure the business is not adversely affected.
- Maintain a safe working environment for self and team.
**Team**
- Recruit, lead and direct a high performing team.
- Coach and develop the team to achieve more and for future succession.
- Ongoing training on product feedback to ensure the highest standards of product knowledge.
- Cross-functional work with Finance, Merchandising / Buying, IT, and Marketing teams to help develop the business
**Qualifications and Skills**
- Has an experience in opening a new store.
- VM (visual merchandising) experience is a plus.
- Excellent written and spoken English
- Competent skills at MS Word, Excel and Outlook
- A minimum of 3-5 years’ experience as Store Manager
**Competencies**
- Customer Empathy
- Communication
- People Development
- Team Work
- Efficiency
- Results Oriented
- Attention to Detail
- Commercial Thinking
**Language Skills**
- English - proficiency in spoken and written English
- Additional languages - preferred.
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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