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Receptionist and Customer Services

1 month ago

Dubai, United Arab Emirates Dreams Boats Full time

Job description

outdoor receptionist and customer services for boats rental

As customer services you are responsible to provide professional and customer focused service to our guests, ensuring their will booking with us l become a memorable experience.

**Responsibilities**:

- Oversee all boats trips operations from booking process to successful completion of trips.
- Supervising and coordinating all boat personnel.
- Offer consistently professional, friendly, warm and engaging service.
- Welcome guests to the boats marine, receive and escort guests to the boat.
- Coordinate with the supervisor and boat captain in making necessary arrangements according to reservations and table setup requirements.
- Observe the cleanliness and maintenance of the boats and entrance area.
- Provide overall day to day management of the boats rental Operations with the goal of delivering excellent customer service.
- Finalize and record the financial reporting duties with accurate figures sending promptly to the supervisor.
- Reassure the guests’ satisfaction upon their departure.
- Verify rental guest has paid in full for rental period.
- Conduct safety and boat orientation briefing for each rental, and/or manage staff to do same
- Inspect each boat rental upon return for damages including interior, exterior, propeller, anchor, and lines.

Qualifications:
** valid UAE driving license preferable
- university degree.
- English and Arabic language mandatory.
- Previous recaptions experience required.
- Knowledge of boats or yachts operations.
- Computer experience required.
- Professional communication skills mandatory.
- Ability to multi-task and prioritize tasks.
- Excellent guest service skills.
- Excellent people skills.
- A positive, energetic personality.
- Friendly, professional attitude.
- Neat clean appearance.
- Must be able to stand and/or walk for long periods of time.
- Must be willing to work nights, weekends, and holidays.

**Salary**: AED 2,000 - AED 2,500 per month

**Salary**: AED2,000.00 - AED2,500.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer service: 2 years (preferred)

**Language**:

- English (preferred)