Bellman
1 week ago
Explore our very big world
We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.
Rewards for work, benefits for life
**You’ll be supported in and out of the workplace through**:
Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues
The impact you’ll make
You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.
ESSENTIAL FUNCTIONS
- Ensure that services provided are in harmony with our Sheraton core values
- Ensure that our guests receive an on brand personalized arrival/departure experience.
- Acknowledge and recognize BONVOY members and deliver the related appropriate welcome to the lounge.
- Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the LRA inspection
- Ensure lobby readiness and cleanliness and that FFE is well maintained at all times.
- Avoid misusing of trolleys and other equipment.
- 100% daily usage of the Master Arrival Report to deliver GPS initiative successfully to our club guests.
- Ensure smooth and clear communication with all other FO, HK, club and Room service associates.
- Ensure compliance with PCI policies.
- Acquire the proper product and service knowledge needed to perform your job properly.
- Ensure that guests’ requests are fulfilled and closed in GXP within 15 minutes as average response time.
- Ensure guests defects are logged in GXP and handled in 15 minutes. Follow up call are made to the guest within 30 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
- Use GXP to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay
- Be aware of the hotel Fire and Emergency procedures.
- Trouble Shoot and/or assist guests with internet issues.
- Deliver faxes, envelops, parcels and packages to guest rooms.
- Room the guest and show the room features after check in as per Sheraton Brand Standards.
- To load and unload luggage from vehicles.
- Open transport doors and greet guests.
- Protect guests at either entrance from inclement weather.
- Call taxis for guests or liaise with chauffeurs.
- To ensure Security of guest luggage left in your care and to safely store it and give guest a receipt.
- Know regular guest names and requirements.
- Answer guest questions and resolve guest problems. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
- Good communication and Follow up skills.
- Good knowledge of work related safety measure (lifting, bending, pushing)
- Preferably computer skills
- Good command of English
- Organized and punctual
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