Floor Incharge

2 weeks ago

Dubai, United Arab Emirates UNICARE MEDICAL GROUP Full time

We are urgently seeking an attentive and trustworthy Female Floor Supervisor to join our medical centre in providing excellent Health Services to our clients in Dubai.

**Key Responsibilities**:

- Supervise day-today activities of the Clinic and improve the process capability.
- Executes all operational processes in line with the Operations Manager and monitors effectiveness.
- Handle enquiries, payments and provide a high level of support and information to patients/guests.
- Establish communication with the patient and their attendants and get feedback about clinics visits, stay, and patient care and maintain a record of the same for evaluation.
- Work towards achieving the best when it comes to the number of visits in the clinic.
- Take extra care of any VIP patient and keep the Branch Manager updated.
- Build and promote the image of the facility.
- Act as a coordinator between patient, doctor, and administration department.
- Explain services available and need for the proper use of it.
- Frequent inspection for the managing and cleanliness of the lobby, reception, concierge, and hospital/clinic entrance.
- Handle patient complaint in a timely manner, takes notes and seeks HOD’s assistance if the complaint cannot be solved within the department.
- To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.
- Update the shift checklist and make sure that all the tasks are completed.
- Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.
- Knowledge principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

**Requirements**:

- Suitable Graduation Degree
- Master Degree in Hospital Management (preferred)
- Minimum 4 years of experience in a similar field with at least 2 years in a similar position.
- Innovative with strong service focused approach, interpersonal, negotiating and influencing skills
- Flexible and open minded approach
- Excellent communication skills, both written and verbal
- Deal with complaints in professional manner
- Excellent interpersonal skills
- Highly analytic skills
- Ability to organize and prioritize
- Good time management skills
- Maintain good appearance and proper demeanor at work.
- Safety conscious, motivated, able to manage pressure, takes initiative.
- Displays integrity and honesty
- Is service oriented and customer focused

**Job Types**: Full-time, Permanent

Pay: Up to AED2,500.00 per month

Application Question(s):

- Mandatory Question: What is your age?
- Mandatory Question: What is your gender?
- Mandatory Question: What is your nationality?
- Mandatory Question: Have you worked as a floor incharge/supervisor in a medical clinic before? YES or NO?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Clinic Floor Incharge/Supervisor: 2 years (required)

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