![Emirates Sports Hotel Apartments](https://media.trabajo.org/img/noimg.jpg)
Hotel Receptionist-female Arabic Speaker
4 weeks ago
**About Us**:
Emirates Sports is the fastest growing entertainment, sports, and hospitality group in the GCC. Our team possesses an in-depth understanding and unique expertise in designing, building, and managing professional sports and hospitality facilities.
**Key Responsibilities**:
- Greet and welcome guests as they arrive at the hotel reception desk.
- Efficiently check guests in and out of their rooms, ensuring accuracy in reservation details and payment processing.
- Provide information about hotel services, amenities, and local attractions to guests.
- Assist with reservations, room assignments, and billing processes using hotel management software.
- Handle guest inquiries, requests, and complaints promptly and courteously, escalating issues as needed.
- Maintain a neat and organized front desk area, including handling paperwork, mail, and phone calls.
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained.
- Handle guest complaints and resolve issues satisfactorily.
- Uphold high standards of customer service and professionalism at all times.
**Qualifications**:
- Must have Arabic and English proficiency; Additional languages are a plus.
- Must have Hotel software knowledge.
- Prior experience as a receptionist; 1-2 years of experience working in a hotel is preferred.
- Ability to work under pressure and in a fast-paced environment.
- Availability to work flexible hours, including evenings, weekends, and holidays.
**What We Offer**:
- Comprehensive salary package.
- Shared accommodation and meals provided.
Pay: AED3,000.00 - AED3,500.00 per month
**Experience**:
- Hotel Receptionist: 1 year (required)
**Language**:
- Arabic (required)
Application Deadline: 14/04/2024
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