Credit Control Manager

3 weeks ago


Dubai, United Arab Emirates Manlift Group Full time

Manlift is an international company specialized in renting and selling aerial work platforms and related machinery of renowned brands which include JLG, Genie, among others. Over the years, Manlift has grown into a specialist in the area of working safely and efficiently at heights in the Middle East. By continuously investing in people, quality and innovation, Manlift has become a leading international player. With its international operation and support, Manlift can offer its customers the best possible service wherever they are.

Manlift is among the most forward thinking and proactively safe Aerial Work Platforms specialists in the world not only renting and selling units from 2m-50m but also holding a large inventory of first-class spare parts to support the ever growing numbers of after sales service agreements. Furthermore, Manlift considers working safely and efficiently at heights of paramount importance. As such, Manlift's Purpose built training facilities have been training individuals to international standards and codes of practice since 2010.

Manlift, although relatively young, has a rich and successful history. Its primary objectives are to be attentive to its customers and to maintain the bond with them. In spite of its international growth and development, Manlift has remained small in character. This is evident in all of our product offerings, fast service, reliability and sincere attention for the customer. We compete with our platforms, we win with our people.

**Tasks and Responsibilities**

**Accounts Receivable**
- _Responsible for the Manlift group’s Accounts Receivable of UAE_
- _Key Account Management_
- _Risk Analysis and order release_
- _Follow up on outstanding payments, negotiations and settling payment plans in advance_
- _Liaise with Top Customers from the entry level till the off hire of the Contract and to ensure that the relation is smooth and payments are timely._
- _Setting Targets for the team, Maintaining Collection Reports per CC and Sales Manager_
- _Handling the Debt Recovery and Legal cases with Lawyers and Agents_
- _Computation of key KPI’s including DSO,overdue Etc for Company and CC_

**HQ Reporting**
- _Preparation of weekly, monthly and other periodic reports for Senior Management for over dues, cash flow and risk analysis with update on all customers_
- _keeping up to date with industry developments and market trends_
- _Liaise and provide Working Capital Reports to Holland on timely basis_
- _Timely alert to Senior Management of any doubtful debts and discuss any future course of action including Police Case, Legal, Settlement or Arbitration._

**Day to Day Activities**
- _Managing a team of Commercial Assistants in the day to day functioning of the Commercial Department_
- _Identify “risky” accounts and provide regular updates, order release and management_
- _Follow up with key/high profile account if necessary_

**Receivable - General**
- _Responsible for ensuring accuracy of Invoices produced and timely delivery to Clients_
- _Chairing monthly Bad Debts review meeting with the Management_
- _Review and analyze delinquent accounts and make recommendations for resolutions_
- _Management of Bad Debts and adequate provisioning_
- _Generate letters to be used in Debt Recovery_
- _Liaising with Governmental and Solicitors for debt recovery_
- _Chairing weekly Debtors meeting with Sales and Commercial teams_
- _Coordinate with the Sales team for the collection of payments from Customers_
- _Follow up on the legal cases against the relevant Customers and update the status on a timely basis to the Senior Management_
- _Develops and implements a robust credit control mechanism (including standardizing policies & procedures); regularly review the same and make recommendations for improvement._
- _Directly communicates and visit high value customers to establish relations; manage relationships with the clients in order to reduce exposure to potential bad debt._
- _Manages the credit control team (allocates individual targets; reviews the same continuously to ensure targets are met; supports team members as and when required ensuring motivation levels are maintained)._
- _Continuously monitors outstanding (ageing reports, etc.) so that proper follow up is maintained and appropriate action can be taken to minimize overdue debts._
- _Drives continuous improvements in cash collection and DSO performance._
- _Initiates legal action against defaulters; liaise with internal and external legal bodies and keeps Line Managers informed on status; represent Company in legal cases if required._
- _Leads negotiations, where required, with customers on deciding the credit terms._
- _Continuously reviews the Customers Credit Limits and payment terms and propose a revision, where necessary._
- _Liaise with credit agencies for any escalated collections and update the senior management on any major developments._
- _Seeking approvals from Senior Management for any write off



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