Retail Sales Executive
2 months ago
1. **Customer Service**:
- **Assist Customers**: Greet and engage with customers, helping them find products that suit their needs, whether they are new to vaping or experienced users.
- **Product Knowledge**: Provide detailed information about various vape products, including e-cigarettes, vape pens, e-liquids, and accessories. Stay informed about product specifications, brands, flavors, nicotine strengths, and safety guidelines.
- **Answer Questions**: Address any questions or concerns customers may have about vaping products, usage, safety, and maintenance.
2. **Sales**:
- **Product Recommendations**: Suggest products based on customer preferences, budget, and vaping experience. Upsell complementary items like coils, tanks, batteries, or juice flavors.
- **Promotions and Discounts**: Inform customers about current sales, promotions, and new product launches to encourage purchases.
- **Order Processing**: Accurately ring up sales, process payments, and issue receipts. Handle cash, card transactions, or other forms of payment.
3. **Stock Management**:
- **Inventory Tracking**: Assist with inventory management by checking stock levels, organizing products, and replenishing shelves.
- **Restocking**: Ensure shelves and displays are well-stocked, clean, and properly organized. Report low inventory to store management for reordering.
- **Stock Rotation**: Rotate stock based on expiration dates or sales patterns to ensure freshness and prevent the sale of outdated products.
4. **Store Maintenance**:
- **Store Presentation**: Maintain a clean and inviting store environment, including keeping shelves, counters, and displays tidy.
- **Product Display**: Help set up product displays that attract customers and highlight new or popular items.
5. **Compliance and Regulations**:
- **Age Verification**: Ensure customers meet the legal age requirements to purchase vaping products, complying with local laws and regulations.
- **Regulatory Knowledge**: Stay updated on federal and state regulations governing vaping products, including restrictions on sales and marketing.
- **Product Safety**: Educate customers on the safe usage of vaping products, including how to properly maintain devices, store e-liquids, and avoid misuse.
6. **Customer Education and Support**:
- **Vaping Education**: For new vapers, explain how vaping works, the different types of devices available, and how to select e-liquids based on nicotine strength and flavor preferences.
- **Troubleshooting**: Assist customers with basic troubleshooting of vaping devices, such as coil replacement, battery issues, or troubleshooting vape pen functionality.
7. **Administrative Tasks**:
- **Cash Register and Reporting**: Manage the cash register, handle returns or exchanges, and assist with daily sales reporting.
- **Record Keeping**: Maintain accurate sales records and customer purchase history when necessary.
8. **Team Collaboration**:
- **Teamwork**: Collaborate with other staff members to ensure a smooth operation, including helping with opening and closing procedures.
- **Training**: For new employees, provide training on products, store procedures, and customer service expectations.
**Job Types**: Full-time, Permanent
Pay: AED2,500.00 - AED3,500.00 per month
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