Laboratory Quality Coordinator
1 week ago
Al-Futtaim is now entering the healthcare sector. We will expand our product and service portfolio by providing high-quality health and patient care. Using the latest innovations in technology and best clinical practices, we will strive to improve health outcomes and support people within the UAE and beyond to live happier, healthier and better lives
Come join us to live well, work better, and be the best.
**About the Role**:
Responsible for ensuring continuous laboratory compliance with regulatory and accrediting agencies standards (e.g. DHA, EHSMS & ISO15189), monitoring quality initiatives, developing policies and procedures pertaining to regulatory requirements and lab processes, and making recommendations to management to help the department operate at an optimal level of performance and maintain a high level of continuous improvement for all laboratory services.
**KEY ACCOUNTABILITIES**:
- Ensuring that processes needed for the quality management system are established, implemented, and maintained.
- Reporting to laboratory management, at the level at which decisions are made on laboratory policy, objectives, and resources, on the performance of the quality management system and any need for improvement.
- Ensuring the promotion of awareness of users‘ needs and requirements throughout the laboratory organization.
- communicating with laboratory personnel for the importance of meeting, the needs and requirements of users as well as regulatory and accreditation requirements
- Seek information relating to user perception as to whether the service has met the needs and requirements of users. The methods for obtaining and using this information include cooperation with users or their representatives in monitoring the laboratory’s performance, provided that the laboratory ensures congeniality to other users. Records kept of information collected and actions taken.( Key performance Indicator KPI, staff suggestions, doctors and patient satisfaction )
- ensure that responsibilities, authorities and interrelationships are defined, documented and communicated within the laboratory organization. This shall include the appointment of person(s) responsible for each laboratory function and appointment of deputies for key managerial and technical personnel.
- Works in collaboration with the Medical Directors, Laboratory Director, Management Team, and staff to develop and maintain a Quality Management Program. Develops and maintains expertise in clinical laboratory regulatory and accreditation requirements.
- Determines that existing policies and procedures are in compliance with DHA, EHSMS, ISO 15189, & other accrediting or regulatory agency requirements. Utilizes technical expertise, analytical skills and critical thinking to provide oversight of regulatory changes; Ensures policies & procedures are monitored & updated accordingly
- Plans, coordinates, and conducts audits in the various clinical laboratory sections, analyses collected data and reports trends & outcomes from audit findings
- Identifies process improvement opportunities in the pre-analytical, analytical, and post-analytical laboratory processes through the use of tracers, audits, and data analysis in order to achieve high-quality patient care
- Reviews laboratory safety and patient care events and ensures appropriate follow-up actions have been taken.
- Responsible for quality systems document management
- Responsible for Quality Indicator data collection integrity and preparing reports regarding Quality Improvement data for various quality committees or initiatives.
- Synchronizes the Quality Management Program with the ASH quality goals and objectives
- Proficient in performing all testing in the laboratory and in production
- Knowledgeable in overall calibration process by evaluating the required testing to maintain/improve calibrations
- Ensures calibrations are accurate by analysing results
- Evaluates equipment by performing reference control check samples.
- Presents and explains statistical analysis of process
- Conducts process audit and work on special projects when assigned
- With developed computer skill enabling the use and manipulation of applicable computer systems
- Assist administrative & technical personnel to develop, organize, & evaluate quality management program goals and objectives
- Identifies and investigates with defined parameters: documents and reports, all adverse occurrences, and potential problems to Laboratory Director or designee and as may be required with university administrative offices
- Provides working supervision to group of administrative and/or technical positions
- Submits data trends and outcome assessments; develops new measures as appropriate
- Organizes data gathering and facilities data review; prepares data reports
- Coordinates staff education programs and training seminars as necessary
- Performs other duties as assigned.
- While at work, (and while on work premises) an employee shall:
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