Waiter / Waitress

2 weeks ago

Abu Dhabi, United Arab Emirates Rosewood Hotel Group Full time

**General Information**:

- Country/Region
- United Arab Emirates
- Province/City
- Abu Dhabi
- Location
- Rosewood Abu Dhabi
- Department
- Food & Beverage - Services
- Job Type
- Full-time Permanent
- OVERVIEW/BASIC FUNCTION:

- Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently. Collect payments. Assist in the maintenance of the restaurant area and equipment.
- RESPONSIBILITIES:

- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
- Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.
- Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
- Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Maintain complete knowledge and comply with all departmental policies/service procedures.
- Maintain complete knowledge of P.O.S. and manual systems.
- Complete opening side duties as assigned:

- a. Check quality and amount of all restaurant stock and supplies using checklist.
- b. Fold napkins.
- c. Requisition all necessary supplies and transport from storeroom to restaurant.
- d. Set tables according to service standards
- e. Set up all condiments (butter, jellies, syrups, juices) and beverages (non-alcoholic) according to service
- standards.
- f. Ensure a sufficient supply of all silverware, glassware and chinaware for service.
- g. Prepare all cold food items (cereals, fruits and salads).
- h. Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
- i. Set up side station with supplies and equipment.
- Take guests’ food and beverage orders, utilizing suggestive selling techniques.
- Record order of guest following departmental service procedures.
- Input order into system and ensure transmission of food orders is verified by kitchen.
- Legibly document orders when system is down and distribute food orders to kitchen.
- Retrieve all alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
- Open and serve wine/champagne bottles in accordance with departmental standards.
- Make all varieties of coffee in accordance with the departmental standards.
- Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Handle guest complaints following the six-step procedure and ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
- Guide the activities of the assigned Bus person (if any) to ensure optimum service to guests.
- Clear each course following procedures laid down in departmental manual.
- Remove soiled wares from tables as assigned and transport to dishwashing area.
- Present guest checks and process payments through the Cashier.
- Adhere to payment, cash handling and credit policies/procedures.
- Clean and reset tables immediately after guest departs.
- Collect and report tips at the end of the assigned shift.
- Complete closing side duties:

- a. Properly store all reusable goods.
- b. Breakdown all goods as specified in departmental standards.
- c. Clean all equipment as assigned in the side duties.
- d. Restock items for next service.
- e. Remove all dirty linen.
- f. Marry and stock all condiments.
- g. Reset tables for next meal period.
- Complete all closing reports as assigned and leave duty after reporting to Captain.
- Exhibit a friendly, helpful and courteous manner when dealing with guests and associates.
- To maintain and comply with brand and LQA standards
- To continuously support direct supervisor assuring service complies with Brand and LQA standards
- To assure the knowledge of both brand and LQA standards
- All other duties as required.
- QUALIFICATIONS:

- Experience: Minimum three year

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