Quality Assurance Officer
2 weeks ago
Ensures quality assurance policies and procedures are met by grading multiple calls and reviewing daily quality reports.
- Interpret, build upon, and comply with company quality assurance standards
- Logs and tracks all findings from monitored calls to analyze potential trends that may develop.
- Monitoring of the quality-relevant KPIs and preparation of the monthly report.
- Working with operating staff to continue procedures, standards and systems.
- Monitoring performance.
- Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions.
**Skills**:
- Analytical, problem-solving, and decision-making skills.
- Bilingual in English and Arabic is an advantage
- Previous real estate experience will be a plus.
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
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