Auh - Information Technology Support Officer (Itso)

2 months ago

Abu Dhabi, United Arab Emirates Foreign & Commonwealth Office Full time

Job Description (Roles and Responsibilities)

The British Embassy Abu Dhabi has a vacancy for an Information Technology Support Officer (ITSO), job grade Administrative Officer (AO). This is for a fixed-term contract of one (1) year.

The role of the ITSO is to maintain the Embassy’s IT network and to provide IT support to the user community.

**Duties and responsibilities**:
Administrative responsibilities
- Act as liaison between local users, the Help Desk in the UK, and other IT stakeholders.
- Help protect the security of the system and ensure that potential breaches of security are reported and investigated.
- IT asset management.
- Manage active directories - Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practice regarding privacy, security, and regulatory compliance.
- Develop, document, and maintain policies and procedures for system administration and appropriate use.

Operational responsibilities
- Provide 1st and 2nd level IT support to the user community.
- Proactive maintenance and support of the Embassy’s IT network, desktops, laptops, network, servers, mobiles and other infrastructure.
- Ensure maximum availability of the Embassy’s IT systems by troubleshooting and resolving IT problems.
- Mitigate, identify, troubleshoot, and resolve hardware and software problems on workstations, laptops, mobiles, printers, scanners and other peripherals. Escalate incidents as necessary.
- Supervise visiting engineers and third party contractors.
- Assist with projects such as office moves, telephony projects, satellite equipment upgrading and their deployment and testing, and to support the development teams throughout the project lifecycle.
- Undertake the day to day operation of backups.
- Support IT requirements of new staff employed and off site government bodies.
- Take part in Embassy emergency planning and response to a crisis.
- The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required, including participating in the Embassy’s emergency planning and any response to a crisis._

**Key behaviours required**:

- **
Managing a Quality Service**:Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
- ** Delivering at Pace**:

- Take responsibility for delivering timely and quality results with focus and drive.
- ** Developing self and others**:

- Focus on continuous learning and development for self, others and the organisation as a whole.
- ** Working Together**: Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.

**Eligibility**:

- Applicants must be available in a full-time capacity to work on site at the British Embassy Abu Dhabi - this is not a part time positions or available for remote working.
- Applications will only be considered from those who are currently residing in the UAE and with a current and valid UAE resident visa.

Essential qualifications, skills and experience
- Minimum 2-year experience in IT support and customer handling.
- Excellent in English communication skills both speaking and writing
- Working knowledge of maintaining and troubleshooting networks
- Working knowledge of administering user accounts and passwords, setting group permissions, etc.
- Experience of installation and maintenance of desktops, laptops, mobile devices, and server hardware and software
- Excellent customer support and interpersonal skills
- Ability to prioritise and deliver results in a high-pressure environment
- Working knowledge of Windows 10 and troubleshooting.

Desirable qualifications, skills and experience
- Certification in networking
- Well versed in Power automate and Power apps.
- Required behaviours- Managing a Quality Service, Delivering at Pace, Working Together, Developing Self and Others Application deadline Application deadline - day Application deadline - month Application deadline - year
- 10 September 2023

Grade
- Administrative Officer (AO)

Type of Position
- Fixed Term, Full-time

Working hours per week
- 35

Duration of Post
- 12 months

Region
- Middle East & North Africa

Country/Territory
- United Arab Emirates

Location (City)
- Abu Dhabi

Type of Post
- British Embassy

Number of vacancies
- 1

Salary Currency
- AED

Salary
- 11,736

Start Date Start Date - day Start Date - month Start Date - year
- 1 November 2023

Other benefits and conditions of employment

**Working hours and remuneration**:
The Embassy aims to offer an attractive working environment and remuneration package for this role, which includes 25 days of leave per annum (calculated pro-rata).

Salary is at AED 11,736 per month.

**There are no other allowances payable as part of this package. No accommodation nor relocation expenses are payable in connection with this position.**

The Emb

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