Guest Relation Executive

5 days ago

Al Barsha, United Arab Emirates K Four Technical Services LLC Full time

RESPONSIBILITIES (includes but not limited to):
GUEST RELATIONS
- Direct communications with guests before arrival to coordinate a smooth check-in.
- Welcome guests during check-in and giving a fond farewell to guest while checkout.
- Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest.
- Handling guest complaints and concerns in an efficient and timely manner.
- Should possess detailed information about the Apartment/Villa, location attractions and city.
- Providing excellent customer service as per company standards.
- Maintain up-to date information on arrivals, departures and apartment condition.
- Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles.
- Upselling of available services such as City tours Breakfast delivery, Airport drop off and many more plays a crucial part.
- Perform basic cashier activities as and when required for collecting/refunding to the guests.
- Give proper and complete handover to the next shift.
- Coordinating and multi-tasking job duties in a busy environment
- Follow the house rules and policies laid down by the management.
- Adhere to strict staff grooming and hygiene standards.
- Consciously and continuously strive to better his/ her skills and increase his/her knowledge.
- Conduct pre-arrival, post-departure, initial, on-request and any type of other property inspection and report when required.
- Constantly improve GRO’s upselling, inspection, guest meeting and communications experience.
- When required, transport housekeepers or company staff, as well as deliver required items to the guests to the required location/destination.
- Do other similar tasks as assigned by the management time-to-time. PROPERTY INSPECTIONS
- Conduct new property initial and final inspections and inventorisation.
- Existing property scheduled inspections to check inventory/maintenance/housekeeping related issues.
- Inventory and missing items list submission to the relevant departments
- Uploading all images/media to laptop and creating professional reports using given tools after inspections.
- To schedule maintenance inspections and make sure the issues are reported on time
- To make sure property is properly arranged and decorated before photoshoot
- To make sure properties are in a good shape before each owner stay or handover

REQUIRED SKILLS
- With valid UAE Driving license.
- Minimum of 2 years experience in guest relations or relevant field.
- Excellent communication skills (both verbal and written).
- Excellent time management and organizational skills with attention to detail.
- Collaborative team player.

WHAT WE OFFER
- Competitive Basic Salary
- Transportation allowance
- Visa/EID/Medical Fitness Covered
- Medical Insurance
- Annual Paid Leave
- Ticket every 2 years

ADDITIONAL INFORMATION
- Off days are fluctuating and are not fixed

Ability to commute/relocate:

- Al Barsha: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Gust Relation in UAE: 1 year (required)

  • Guest Relations Executive

    7 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Relations Executive A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team...

  • Guest Relation Officer

    7 months ago

    Al Barsha, United Arab Emirates Grand Excelsior Hotel Al Barsha Full time

    To promote a professional image and to provide a quick and efficient service to all guests regardless to whether they are resident or non-resident. - Supervise the Front desk operations and ensuring that relevant policies and procedures are being followed and that the highest possible service is being delivered in a friendly and professional manner. - Meets...

  • Guest Relations Executive

    7 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to...

  • Guest Experience Maker

    5 months ago

    Al Barsha, United Arab Emirates WhiteSpot Facilities Management Full time

    **Job Summary**: The Guest Experience Maker is responsible for delivering exceptional guest experiences by anticipating needs, resolving issues, and creating a welcoming environment. This role is central to ensuring that every guest feels valued, respected, and satisfied with their experience. The Guest Experience Maker will interact directly with guests,...

  • Guest Relations Executive

    5 days ago

    Al-Ayn, United Arab Emirates Ain Al Khaleej Hospital Full time

    At least 2 years experience as Guest Relations Executive in healthcare or hospitality sector; With good customer service and pleasing personality; Can Speak Russian, English and Arabic

  • Guest Relation Executive

    2 weeks ago

    Al Rigga, United Arab Emirates Howard Johnson Plaza By Wyndham Full time

    A well established Group of Hotels are looking to hire a Guest Relation Executive/ Front office Associates on immediate basis. **Job Types**: Full-time, Permanent Ability to commute/relocate: - Al Rigga: Reliably commute or planning to relocate before starting work (required)

  • Guest Relations Agent

    2 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Relations Agent A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will...

  • Guest Relations Agent

    7 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Relations Agent A Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Agent, you will serve on the...

  • Russian Speaking Guest Relation Executive

    7 months ago

    Ras al-Khaimah, United Arab Emirates Ral Al Khaimah Hotel Full time

    Russian speaking Guest Relation Executive (Any Gender) requiring for a Star Hotel. Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. **Responsibilities**: Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any...

  • Guest Relation Officer

    1 week ago

    Al-Ayn, United Arab Emirates City Seasons Hotel Al Ain Full time

    Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure - Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service - Meet and greet VIP guests personally - Liaise closely with Concierge, Butler and Raffles Inc for Hotel...

  • Guest Relation Manager

    4 months ago

    Ras al-Khaimah, United Arab Emirates RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Guest Relation Executive

    1 month ago

    Al Rigga, United Arab Emirates Howard Johnson Plaza By Wyndham Full time

    **Prerequisites**: - Bachelor's degree in Hotel Management or a related field (preferred). - Previous experience in guest relations, hospitality, or customer service. - Excellent interpersonal and communication skills. - Proficiency in Arabic. - Strong problem-solving abilities and adaptability. - Ability to remain calm and professional in high-pressure...

  • Guest Relation Supervisor

    4 months ago

    Ras al-Khaimah, United Arab Emirates SOFITEL Full time

    **Company Description** Sofitel Al Hamra Beach Resort - To be an ambassador of the hotel, in and outside the work place. - To oversee the Guest Relations operations and ensuring that the hotel standards and procedures are fully known and followed. - To provide a personalized service to all the guests, fully aware and following the hotel standards and...

  • Guest Relation Manager

    5 days ago

    Ras al-Khaimah, United Arab Emirates Hrm finder Full time

    **Responsibilities**: - Manage the guest relations team and ensure that all guests are greeted warmly and their needs are met promptly and efficiently. - Develop and implement guest relations policies and procedures to ensure that guests have an exceptional experience during their stay. - Respond to guest complaints and resolve issues in a timely and...

  • Guest Relations Agent

    7 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Guest Relations Agent - German Speaker A Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member,...

  • Personal Concierge

    7 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Personal Concierge / Guest Relations Agent - Waldorf Astoria Ras Al Khaimah A Personal Concierge / Guest Relations Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities,...

  • Personal Concierge

    7 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    A Personal Concierge / Guest Relations Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Personal Concierge / Guest Relations...

  • Personal Concierge

    4 months ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Personal Concierge / Guest Relations Agent - Waldorf Astoria Ras Al Khaimah A Personal Concierge / Guest Relations Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities,...

  • Guest Relations Officer

    1 week ago

    Ras al-Khaimah, United Arab Emirates Accor HQ Full time

    **Guest Relations Officer** First impressions are everything! As a Guest Relations Officer, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. **What is in it for you**: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through...

  • Personal Concierge

    1 week ago

    Ras al-Khaimah, United Arab Emirates Hilton Full time

    A Personal Concierge / Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Personal Concierge Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Personal Concierge / Guest Relations Agent,...