Associate - Customer Service (Arabic Speaking)

7 months ago


Abu Dhabi, United Arab Emirates Shipa Full time

Shipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand, same-day, next-day, and cross-border delivery services. Shipa Delivery’s technology stack provides real-time parcel tracking via GPS; and for businesses, an integrated solution to streamline last-mile logistics and automate delivery management.

**Role Summary**:
**Responsibilities include but not limited to**:

- Offer exceptional customer support by addressing customer inquiries, resolving issues, and ensuring a positive customer experience.
- Liaise with internal colleagues and external Customers and cross functional teams in order to resolve problems and ensure an effective resolution.
- Direct the customer’s inquiries, requests, & support issues promptly to the respective units for necessary action and follow ups.
- Communicate client’s issues with the operations team and devise ways to improve the client’s experience.
- Ensure all Customer interactions adhere to our internal quality standards

**Requirements**:
***
**Your Qualifications**
- Bachelor’s degree preferably in retail, logistics and supply chain management
- Minimum 1 years of Customer service experience is preferred. Experience in or exposure in retail industry preferred.

**Your Proficiencies**
- Excellent communication and interpersonal skills
- Customer-oriented mindset with a focus on providing exceptional service
- Ability to multitask and prioritize tasks effectively
- Proficiency in using customer service software and tools
- Attention to detail and accuracy
- Ability to remain calm and professional in challenging situations
- Fluency in English and Arabic (additional languages are a plus)



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