Receptionist
7 days ago
**Company Description**
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
**Job Description** Key Responsibilities**
- ** Guest Services**
- Welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
- Assist guests with check-in and check-out procedures, including verifying reservations and processing payments.
- Provide accurate information about resort facilities, services, and local attractions.
- Respond promptly and professionally to guest inquiries, requests, and complaints, resolving issues to ensure satisfaction.
- ** Reservation Management**
- Manage room reservations, cancellations, and modifications using the property management system.
- Coordinate with other departments to ensure special requests, such as early check-ins or specific room preferences, are fulfilled.
- ** Administrative Duties**
- Maintain accurate records of guest information, room assignments, and billing details.
- Prepare reports on room occupancy, revenue, and guest feedback for management review.
- ** Collaboration and Teamwork**
- Communicate effectively with housekeeping, concierge, and other departments to ensure smooth operations.
- Assist in coordinating guest arrivals, departures, and transportation arrangements.
- ** Upselling and Revenue Maximization**
- Promote resort amenities, services, and upgrades to enhance guest experiences and drive revenue.
- Offer personalized recommendations for dining, spa treatments, and activities within the resort.
- ** Compliance and Standards**
- Follow all resort policies, procedures, and brand standards to deliver consistent, high-quality service.
- Maintain a clean and organized front desk area, ensuring a professional appearance at all times.
**Qualifications**
- High school diploma or equivalent; hospitality or tourism education preferred.
- Previous experience as a receptionist or in a guest-facing role, ideally in a luxury hotel or resort.
- Proficiency in using property management systems (e.g., Opera)
- Strong interpersonal, communication, and problem-solving skills.
- Fluent in English; additional languages are an asset.
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