Dock Hand

**Main Responsibilities**:

- Ensure the marina is clean and tidy.
- Walk marina arms to check all customers’ boats are safe and secure.
- Ensure the marina does not host any unwanted hazards that could cause harm to people and to property.
- Assist customers into and out of berths etc.
- Provide an efficient service to members and guests.
- Ensure all tasks are completed in accordance with the marina’s policy.
- Ensure customers receive a clean and efficient rubbish and recycling service.
- Assist in the berth allocations for casual and permanent customers.
- Assist the Berth Master or Dock Master in towing boats to and from the marina. This must be done in a professional manner to ensure damage to vessels does not occur.
- Provide rescue, salvage and fire-fighting service in conjunction with all waterfront staff.
- Provide customers with a complimentary trolley service, and ensure all trolleys are clean and in good working order.
- Conduct regular checks of safety equipment around the marina to ensure the equipment will work satisfactorily in an emergency.
- Supervise fuel bowser operations.
- Support the administration team in the processing of fuel bills.

**Competencies**:

- To ensure that all customers receive a high standard of customer service and ensure hard stands and surrounding grounds are kept clean and tidy.
- To ensure that all fuel service operations are conducted in accordance with stated operating procedures and safety practices.

**Occupational Health & Safety Compliance**:

- Cooperate and comply with the FLHSS/ OHS processes and guidelines within Emirates Palace.
- Take reasonable care of your own health and safety and that of others who may be affected by your acts or omissions at work.
- Understand and follow the FLHSS procedures. Wear proper Personal Protective equipment where required
- Work in a safe manner and inspect your own work area prior to commencing duty.
- Report any incident, damage, or unsafe condition.

***Core Competencies for this level**:
Humility

Can get things done quietly without unnecessary noise. Quickly admits flaws and mistakes, is modest and self-effacing, and is authentic. Careful to make others comfortable; helps them save face in difficult situations. Maximises the contribution of others, encouraging and respecting the expression of viewpoints from all concerned.

Self-development

Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Collaborates

Building partnerships and working collaboratively with others to meet shared objectives. Represents own interests while being fair to others and their areas and credits others for their contributions and accomplishments. Partners with others to get work done, motivates, gains trust and supports others. Picks up on interpersonal and group dynamics and relates well to all kinds of people, up, down, and sideways, inside and outside the organisation.

Team Development

Develop people to meet both their career goals and the organisation's goals. Places a high priority on developing others through coaching, feedback, exposure and stretch assignments, encouraging people to accept developmental moves. Uses PROFILE/Performance Discussions for Line Colleagues and HiPo Tracks effectively for talent management and development. Is a people builder and a motivator.

Customer Focus

The colleague is genuinely pleasant, positive and helpful to both guests and colleagues, always striving to anticipate guests’ needs and exceed their expectations.

Drives Results

Consistently achieving results, even under tough circumstances. Has a strong bottom-line orientation, consistently a top performer. Persists in accomplishing objectives despite obstacles and setbacks. Pushes self and helps others achieve results.

Drives Work

Providing direction, delegating, and removing obstacles to get work done.

Functional /Technical Skills

Understands the job requirements and displays the technical skills and knowledge required to perform his/her job well and in line with the departmental standards.