Counter Sales Executive
5 months ago
**COUNTER SALES EXECUTIVE**:
**Job description**:
1. Customer service:
- Greet and assist customer in a friendly and professional manner
- Provide product information, answer inquiries, and offer recommendations.
- Process customer transitions accurately and efficiently.
2. Product Knowledge:
- Develop deep understanding of the products/services offered.
- Stay informed about new arrivals, promotions and product features.
- Assist customers in fining suitable products based on their needs.
3. Order Processing:
- Receive and process customer orders, ensuring accuracy and completeness.
- Collaborate with other departments to fulfil customer request
4 Upselling & cross - selling
- Proactively suggest complementary products and upsell items to enhance the customer’s shopping experience.
- Encourage participation in promotions and loyalty programs
5 Maintaining Store Appearance:
- Ensure the cleanliness and organization of the sales area.
- Arrange and display products to attract customer attention
6 Customer Issue Resolution:
- Address and resolve customer complaints or concerns promptly.
- Escalate complex issues to the appropriate supervisor or manager.
7 Cash Handling:
- Process cash, credit, and other forms of payment accurately.
- Maintain the security of the cash register and follow cash - handling procedures.
- Should responsible for cash collection & bad debt.
**Desired Qualification**:
- Plus Two or Higher Education
- Excellent communication and interpersonal skills. ( English, Hindi and Malayalam)
- Previous experience in retail or customer service is preferred
- Basic mathematical skill and attention to detail
- Ability to work in fast - paced environment
- Adaptable and able to handle multiple tasks simultaneously.
**Experience**:
- Sales: 1 year (preferred)
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