Account Manager
3 months ago
**Company Description**
We take care of our employees, and they take care of our customers
Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within — more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs — they’re chances to grow, do what you love and build a career with us
**Job Description** SUMMARY DESCRIPTION**:
Develop, maintain, lead and measure Expeditors' product and service deliverables to satisfy the specific needs of a Customer Account(s). Continually seek opportunities for service enhancement and improved tactical management. Increase our share of
customer business on an annual basis.
**KEY RESPONSIBILITIES**:
**Expeditors Core Competencies**
This section lists the core business-critical skills, knowledge and behavior applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these competencies are found in employee’s My Development Plan view and in the
employee’s performance evaluation in the Professional Development Center.
- **
Exceptional Customer Service**:
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
- **
Job Execution**:
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and
code of business conduct and with government regulations.
- **
Reliability**:
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
- **
Collaboration**:
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with
superiors and fellow workers without incident or delay.
- ** Communication**:
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to
- ** Culture**:
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- ** Personal Growth and Development**:
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with mínimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
**Account Manager Core Competencies**
This section lists the core business-critical skills, knowledge and behavior applicable to Account Mangers and should not be edited. Note that these competencies are found in employee’s My Personal Development Plan view in the Professional Development Center. The scope of responsibility for these competencies may vary based on the type of account manager role (GAM, LAM etc.).
- ** Business Development**
Uses business acumen and strategic thinking with ability to plan and execute effective and ongoing needs assessments. Identifies strategic improvement and value creating opportunities in line with both customers' supply chain objectives and business goals and Expeditors' initiatives. Collaborates to create and validate solutions (product, service, tech) that deliver quantifiable customer benefits. Leverage customer kno
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