Travels Telesales Executive

5 months ago


Dubai, United Arab Emirates VIGOR AACCOUNTING & TAXATION LLC Full time

As a Travel Agency Telecalling Specialist, you will play a crucial role in connecting with potential and existing clients over the phone to discuss their travel needs, provide information on our travel packages, and assist in booking and planning trips. Your goal will be to enhance customer satisfaction and contribute to our agency's success by generating sales and fostering long-term client relationships.

**Key Responsibilities**:

- Make outbound calls to potential clients to introduce our travel services and packages, and identify their travel needs.
- Answer inbound calls from clients, providing professional and friendly assistance with travel inquiries, bookings, and any post-booking support.
- Maintain up-to-date knowledge of our travel packages, promotions, and policies to provide accurate information to clients.
- Handle customer issues or complaints with empathy and efficiency, ensuring client satisfaction and escalating complex issues to management when necessary.
- Collaborate with the sales and marketing teams to identify opportunities for new client acquisition and retention strategies.
- Maintain accurate records of all calls, bookings, and customer interactions in our CRM system.
- Participate in regular training sessions to improve product knowledge and sales techniques.

**Requirements**:

- Proven experience in tele calling, customer service, or sales, preferably in the travel industry.
- Excellent communication and interpersonal skills, with the ability to engage and persuade clients over the phone.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- A passion for travel and a strong desire to learn about different destinations and travel services.
- High school diploma required; further education or certification in travel, tourism, or a related field is a plus.
- Fluency in English is mandatory; additional languages are a significant advantage.

**Salary**: AED2,500.00 - AED4,000.00 per month

**Experience**:

- telemarketer: 1 year (preferred)


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