Client Service Associate

3 weeks ago


Dubai, United Arab Emirates Cartier Full time

Reference Code: 72981**Client Service Associate**:

- Dubai, DU, AE- Fixed TermThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

**MAIN PURPOSE**

The Client Service Associate is an Ambassador of the Maison and a member of a boutique team.. He advises the clients and responds to clients requests while getting constantly their satisfaction and loyalty and meeting excellence service standards. He/she abides by the rules, policies and procedures of the Cartier after sales service.
He/She knows the Luxury environment, the Brand, the collections

**KEY RESPONSIBILITIES**

**Maison Ambassador**
- Upholds the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements
- Embodies the excellence of the service. Responsible for welcoming each client, offering a personal interaction.
- Participates to boutique life and to team meetings.
- Implements Customer Service action plan provided by Retail Management.

**Client Satisfaction and technical advisor**
- Understand the client request and find proper solutions to satisfy their needs.
- Explain, in client friendly wording, technical explanations of service. Comfortable working through client objections to mandatory vs. optional services
- Ensures regular communication with boutique watchmaker and seamless process in place
- Strong knowledge of Cartier creations, solutions, and Service policies.
- Constantly deals with workshop coordinators in order to find solutions vs. customer issues
- Maintains a solid relationship with CS manager in Cartier office.

**Monitoring clients files**
- Monitors the CS files and sales accessories linked with service.
- Understands clearly the daily reporting and importance of respecting timeframes to contact clients.
- Knows the repair flow : clients and creation data registration, estimates communication and approval, follow up, billing, stock process, money collection
- Files, organizes and maintains all documents related to Sales, Stock, Transfers, repairs & other boutique documents.

**Ensure the follow up of the main indicators linked to after-sales** service- Ensures proper client data capturing. Enhances customer satisfaction by informing the clients, minimizing delay, and reducing complaints.
- Contributes to after sales turnover in reducing return unrepaired rate, discounts and gratuities.

**Sales**
- Sale of service
- Applies client experience guidelines and technical expertise to advice clients on suggested service and product sales.

**Stock Management**
- Stock follow-up & inventories (ROs, spare parts, leather strap, etc.)
- Assist with maintenance of vault, filing, inventory, and general organization of supplies



  • Dubai, Dubai, United Arab Emirates Myedegree Full time

    Myedegree is looking for a skilled Client Service Associate to join our team. In this role, you will be responsible for managing customer interactions, responding to customer inquiries, and providing exceptional service to clients.The ideal candidate should have excellent communication and interpersonal skills, be able to work well in a team environment, and...


  • Dubai, United Arab Emirates Cartier Full time

    Reference Code: 91305**Client Service Associate**: - Dubai, DU, AE- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities...


  • Dubai, United Arab Emirates Guidepoint Global Full time

    **Company Overview**: Our corporate, consulting, investment, legal, and government clients leverage the insights and perspectives of over 1,000,000 Guidepoint Advisors to make faster, better-informed decisions and answer the most complex and tough-to-research questions. We are continuing to expand our business across the Middle East, North Africa & Turkey,...


  • Dubai, United Arab Emirates Guidepoint Full time

    **Company Overview**: Our corporate, consulting, investment, legal, and government clients leverage the insights and perspectives of over 1,000,000 Guidepoint Advisors to make faster, better-informed decisions and answer the most complex and tough-to-research questions. We are continuing to expand our business across the Middle East, North Africa & Turkey,...


  • Dubai, United Arab Emirates Guidepoint Global Full time

    **Company Overview**: Our corporate, consulting, investment, legal, and government clients leverage the insights and perspectives of over 1,000,000 Guidepoint Advisors to make faster, better-informed decisions and answer the most complex and tough-to-research questions. We are continuing to expand our business across the Middle East, North Africa & Turkey,...


  • Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    At Client of Talentmate, we're seeking a skilled Bank Service Associate to provide exceptional customer service while handling various banking transactions. The ideal candidate will assist clients with deposits, withdrawals, and account inquiries, promoting our bank's products and services.About the RoleProcess customer transactions, such as deposits,...


  • Dubai, United Arab Emirates A&A Associate LLC Full time

    Join Our Team as a Client Renewals Advisor! Are you passionate about delivering exceptional customer service and ensuring client satisfaction? A&A Associate a leading business setup company, is seeking a dedicated Renewals Advisor to join our dynamic team. As a Renewals Advisor, you will be responsible for managing the renewal process for our valued...


  • Dubai, Dubai, United Arab Emirates Guidepoint Full time

    Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.Backed by a network of over 1,625,000 million experts, and Guidepoint's 1,500 employees...


  • Dubai, United Arab Emirates Cartier Full time

    Reference Code: 84061**Client Service Associate**: - DUBAI, DU, AE- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities...

  • Associate Director

    3 days ago


    Dubai, Dubai, United Arab Emirates PRIME IMMIGRATION LTD Full time

    We are seeking an experienced Associate Director - Client Services to join our Client Services team at PRIME IMMIGRATION LTD.The successful candidate will be responsible for leading projects and providing clear direction to internal project teams according to client requirements and company standards.Job Description:Project leadership and managementClient...


  • Dubai, United Arab Emirates Charterhouse Consultancy PTE Ltd Full time

    Charterhouse is working with a leading global investment management firm, who is looking to hire a Client Relations Associate to join their team. As the Client Relations Associate, you will be dedicated to servicing and building an engaging environment where client relationships can flourish. **About the role** As a company, our client covers all major...


  • Dubai, United Arab Emirates GLG Full time

    GLG is the world's knowledge marketplace. We connect decision makers who want the advantage of powerful insight to people with first-hand experience, so they can act with the confidence that comes from true clarity. Our network of 700,000+ Council Members is the largest in the world, and we recruit hundreds of new experts every day. We bring the power of...


  • Dubai, United Arab Emirates Nathan & Nathan Human Resources Full time

    Our client provide high quality serviced offices in JLT and has supported company start up, registration, and documents in DMCC, other free zones, and UAE mainland. We are looking for a Client Relations Associate that will be the first point of contact for clients and visitors in a business center looking after a variety of customer service, administrative,...

  • Client Service Agent

    51 minutes ago


    Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    As a Client Service Agent, you will be responsible for delivering excellent customer service to clients and ensuring their satisfaction. You will handle client inquiries, provide product information, and resolve issues in a timely and professional manner. A successful candidate should have strong communication and problem-solving skills, as well as the...


  • Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    As a Client Service Agent, you will be responsible for delivering excellent customer service to clients and ensuring their satisfaction. You will handle client inquiries, provide product information, and resolve issues in a timely and professional manner. A successful candidate should have strong communication and problem-solving skills, as well as the...


  • Dubai, United Arab Emirates Cartier Full time

    Reference Code: 88738**Client Service Associate (Temporary Contract)**: - Dubai, DU, AE- Fixed TermThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues...


  • Dubai, United Arab Emirates Nathan & Nathan Human Resources Full time

    Our client provides high-quality serviced offices in JLT and has supported company start-up, registration, and documents in DMCC, other free zones, and the UAE mainland. We are looking for a Client Relations Associate that will be the first point of contact for clients and visitors in a business center, looking after a variety of customer service,...


  • Dubai, Dubai, United Arab Emirates Alphasights Full time

    Dubai Looking to start your career in a fast-paced commercial role? Seeking to have immediate personal impact with a clear career path ahead of you? If so, our Associate Program is the right choice for you.Springboard your career with us if:You thrive in a fast-paced, results-oriented environment.You possess a client-first mindset.You excel under pressure...


  • Dubai, Dubai, United Arab Emirates Alphasights Full time

    Dubai Looking to start your career in a fast-paced commercial role? Seeking to have immediate personal impact with a clear career path ahead of you? If so, our Associate Program is the right choice for you. Springboard your career with us if: You thrive in a fast-paced, results-oriented environment. You possess a client-first mindset. You excel under...


  • Dubai, Dubai, United Arab Emirates Alphasights Full time

    Dubai Looking to start your career in a fast-paced commercial role? Seeking to have immediate personal impact with a clear career path ahead of you? If so, our Associate Program is the right choice for you. Springboard your career with us if: You thrive in a fast-paced, results-oriented environment. You possess a client-first mindset. You excel under...