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Operation Supervisor

4 months ago

Al Quoz, United Arab Emirates Tadbeer agency Full time

**Job description**

With a solid 10-year presence in the industry, our cleaning company stands as a leading force in the cleaning sector within Dubai. We take pride in delivering top-notch cleaning services while upholding the highest standards of cleanliness and hygiene. Join us in our journey to maintain excellence and customer satisfaction in the cleaning domain.

We are seeking a dedicated and experienced Operations Supervisor to oversee and manage our cleaning operations; your primary objective is to oversee and optimize the operational aspects of our day-to-day operation. You will play a crucial role in managing operations, coordinating teams, and implementing strategies to uphold our commitment to delivering high-quality, thorough, and profession solutions to our valued clients.

**Key Responsibilities**:
**Materials and Equipment Management**:

- Perform routine inspections of the store to ensure it is well-stocked with necessary materials.
- Oversee the maintenance and functionality of vacuum machines to ensure continuous operation.
- Keep detailed records of allocated materials in company vehicles, documenting refills and replacements.
- Proficiently dilute disinfectants and chemicals according to prescribed guidelines.
- Uphold stock room organization and cleanliness to meet rigorous standards.
- Monitor uniform stock levels and initiate reordering when supplies are depleted.

**Reports and Documentation**:

- Compile comprehensive monthly reports for the manager, covering item inventory, drivers' logs, and stock checks.
- Provide detailed deep cleaning reports to direct management at the end of each month.
- Oversee team attendance records and submit daily reports to the general manager.

**Partner Relations and Client Communication**:

- Maintain positive partnerships with collaborators, promptly addressing concerns as they arise.
- Handle partner bookings, addressing complaints, monitoring ratings, and attending to cleaner concerns.
- Engage in proactive client communication, preparing quotations for various booking types.
- Resolve both direct and partner complaints within established time frames, maintaining timely customer communication.

**Operation Booking**:

- Utilize the booking system proficiently, including customer profile creation and service booking.
- Maintain an up-to-date roster of cleaners and ensure their smooth coordination.
- Ensure accuracy and completeness in drivers' logs, documenting all materials transported with team leaders' signatures.
- Assess deep cleaning assignments on-site when necessary, accurately determining machinery and manpower needs.
- Strategically plan and organize deep cleaning projects that do not require on-site visits, including resource allocation.
- Take full responsibility for resolving customer complaints related to deep cleaning services, emphasizing exceptional service delivery.
- Ensure the prompt return of materials to the office and accountability for any misplaced items.

**Qualifications and Experience**:

- Bachelor's degree in Business Administration, Operations Management, or a related field (Master's degree preferred).
- Minimum 2 years of experience in operation supervisor, with a focus on deep cleaning services
- Strong leadership, organizational, and problem-solving skills, specifically in the context of deep cleaning operations.
- Proven ability to optimize operational processes and drive efficiency in the specialized deep cleaning service sector.
- Excellent communication and interpersonal abilities, with a strong customer service orientation.
- Valid UAE driving license (preferred)

**Salary**: AED4,000.00 - AED4,500.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Salary**: AED4,000.00 - AED4,500.00 per month

Ability to commute/relocate:

- Al Quoz: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- operation supervisor: 2 years (required)
- cleaning: 2 years (required)