CRMnext Support

**Role: Senior Lead Software Engineer**

**Skill: CRMNext Support**

**Experience : 8-10 Years**

**JD**:

- Customer Relationship management.
- Enterprise data ware house.
- Customer Segmentation, Archival Process.
- Online Integrations, Performance Tuning.
- MIS, Reporting.
- Provide technical operational support and issues problem resolution for all assigned systems.
- Articulate and document business requirements for projects, change requests, etc.
- Manage vendor service level and quality of support and development.
- Coordination between project and business teams during execution of projects and tasks.
- Provide business with required technical support, assessments and reports.
- Propose technical recommendations and improvements.
- Manage multiple initiatives and track projects / BAU requests / CRs to closure.
- Closely monitor incident tickets and problem tickets and close them before breach of SLA.
- Understand latest technology trends and provide improvement suggestion in the assigned systems.
- Provide periodic reports and monthly updates on the ongoing initiatives, problem tickets and CRs.
- Follow up with service teams / vendors for support issues and respond quickly to service tickets in a timely manner.
- Support and facilitate UAT of projects, CRs by adhering to quality control policies and guidelines.
- Support golive and post golive activities for projects and any releases to production.
- Attend the Market Seminars and Industry Forums to keep abreast with the latest technological trends and best practices and implements the best practices for the Bank.
- Coordinate Vendor Support Issues, implements Enhancements and customization.
- Ensures that availability and performance targets are met for all assigned Systems and that optimum service levels are required.

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.