Telephone Operator

7 months ago


Dubai, United Arab Emirates Raffles Dubai Full time

Company Description

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style.

**Job Description**:
PURPOSE OF POSITION

To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.

KEY ROLES & RESPONSIBILITIES
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per Raffles Standards
- Accurately record and control wake-up calls
- Assist guests with international calls and directory queries
- Call guests by name whenever possible
- Page staff member when requested
- Abide by principles of guest privacy
- Handle guests requests promptly and report complaints to the Telephone Supervisor
- Bill call costs
- Aware of local telephone listings and frequently dialed numbers
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
- Advise defects on switchboard equipment to Supervisor
- Maintain a clean work environment
- Maintain detailed knowledge of the Hotel’s fire, life and safety system
- Adhere to OH&S policies and procedures

**Qualifications**:
PERSONAL ATTRIBUTES
- Written and verbal communication skills in English
- Able to develop rapport with Colleagues and Management staff
- Ability to work cohesively with co-workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with all hotel guests & patrons
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS
- Secondary Education or relevant qualifications in Hotel Management.

EXPERIENCE
- Minimum 1 year relevant experience preferably in a four or five star hotel

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates


  • Telephone Operator

    1 day ago


    Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    TELEPHONE OPERATOR DUTIES AND RESPONSIBILITIES: - Answers incoming calls. - Directs call to guest rooms, staff, or departments through the switchboard or PBX system. - Places outgoing calls. - Receives guest messages and deliver the same to the guest. - Logs all wake-up call requests and performs wake-up call services. - Provides information about hotel...

  • Telephone Operator

    4 weeks ago


    Dubai, United Arab Emirates Royal Tulip Full time

    **A) Responsibilities and Duties**: - Answers incoming calls. - Directs call to guest rooms, staff, or departments through the switchboard or PBX system. - Places outgoing calls. - Receives guest messages and deliver the same to the guest. - Logs all wake-up call requests and performs wake-up call services. - Provides information about hotel services to...

  • Telephone Operator

    9 months ago


    Dubai, United Arab Emirates Emirates Grand Hospitality Full time

    **A)** **Responsibilities and Duties**: - Answers incoming calls. - Directs call to guest rooms, staff, or departments through the switchboard or PBX system. - Places outgoing calls. - Receives guest messages and deliver the same to the guest. - Logs all wake-up call requests and performs wake-up call services. - Provides information about hotel services to...

  • Telephone Operator

    7 months ago


    Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    **Job description** - Answers incoming calls. - Directs call to guest rooms, staff, or departments through the switchboard or PBX system. - Places outgoing calls. - Receives guest messages and deliver the same to the guest. - Logs all wake-up call requests and performs wake-up call services. Wake-up call services. - Provides information about hotel services...

  • Telephone Operator

    2 months ago


    Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    Answers incoming calls. - Directs call to guest rooms, staff, or departments through the switchboard or PBX system. - Places outgoing calls. - Receives guest messages and deliver the same to the guest. - Logs all wake-up call requests and performs wake-up call services. Wake-up call services. - Provides information about hotel services to guests. -...

  • Telephone Operator

    1 week ago


    Dubai, United Arab Emirates millennium hotel down town Full time

    Answers incoming calls. - Directs call to guest rooms, staff, or departments through the switchboard or PBX system. - Places outgoing calls. - Receives guest messages and deliver the same to the guest. - Logs all wake-up call requests and performs wake-up call services. Wake-up call services. - Provides information about hotel services to guests. -...

  • Telephone Operator

    11 hours ago


    Dubai, United Arab Emirates La Suite Full time

    Company Description Feel the energy of Dubai in an exceptional location near Dubai Media City on Sheikh Zayed Road at La Suite Dubai Hotel & Apartments. Guests staying at this modern hotel will find elevated comfort just moments from Dubai Internet City and Palm Jumeirah. Feel relaxed in elegant rooms, studios, and apartments with stunning panoramic views...

  • Telephone Operator

    7 months ago


    Dubai, United Arab Emirates Beehive HR Full time

    One of our client - A luxury hotel in Dubai is looking for a Telephone Operator to shape unforgettable guest interactions. As a communication expert, guide calls, provide concierge assistance, and uphold our luxury standards. Bring polished etiquette, quick problem-solving, and tech-saviness to the role. Enjoy competitive compensation and benefits while...

  • Telephone Operator

    2 months ago


    Dubai, United Arab Emirates Al Habtoor City Hotel Collection Full time

    _**Job Summary**_ - Handling all normal duties connected with the operation of the telephone. - Department and any other duties which may be assigned by the Service Express Manager. - To develop a thorough knowledge of the Front Office department’s operation procedure and to work close with the other department of the Hotel, to ensure and efficient guest...

  • Telephone Operator

    1 month ago


    Dubai, United Arab Emirates Airwerks Car Repairing Full time

    **Key Responsibilities of a Telephone Operator**: - Answering incoming calls and directing them to the appropriate party or department - Providing information to customers about services, products, or policies - Placing outgoing calls on behalf of customers - Transferring calls to the correct extension or department - Maintaining records of calls placed and...

  • Telephone Operator

    1 week ago


    Dubai, United Arab Emirates Revier Dubai Full time

    Are you on a Foray in search of a new Revier and want to experience something great? We are always on the hunt for curious and smart foxes such as you! The Role in a nutshell... - Operate telephone station including In-Room Dining Orders and Wake up calls as required. - Answer hotel's main telephone number within 3 rings and Greet every guest with a warm...

  • Telephone Operator

    8 months ago


    Dubai, United Arab Emirates Hilton Full time

    A Telephone operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephone operator, you will accept, deliver and respond to Guest and management messages,...

  • Telephone Operator

    1 day ago


    Dubai, United Arab Emirates Hilton Full time

    A Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephone Operator, you will accept, deliver and respond to Guest and management messages,...

  • Telephone Operator

    1 day ago


    Dubai, United Arab Emirates Hytec Full time

    Urgent Hiring Sale/Telephone Operator Please contact +971 52 919 1321 **Job Types**: Full-time, Permanent Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required)


  • Dubai, United Arab Emirates MODERN BAKERY L.L.C DUBAI Full time

    Telephone Operator Duties - Answer incoming calls and provide assistance to customers - Direct calls to the appropriate departments and personnel - Provide basic information about company services and policies - Listen to customer inquiries and provide solutions - Record customer interactions in the company database - Troubleshoot customer issues Telephone...

  • Telephone Operator

    7 months ago


    Dubai, United Arab Emirates Aravi Hotel Full time

    We are looking for a young, vibrant, and energetic telephone operator who have IDS background and will undertake a variety of day-to-day front office tasks. You will be an integral part in ensuring that our front office operations run smoothly and are successful in supporting other business activities. hotel experience must. **Salary**: AED1,000.00 -...

  • Telephone Operator

    7 days ago


    Dubai, United Arab Emirates The First Collection at Jumeirah Village Circle Full time

    Ensure TFC brand standards, policies and procedures are adhered to at all times. Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special...

  • Telephone Operator

    6 months ago


    Dubai, United Arab Emirates Aravi Hotel Full time

    We are looking for a Hindi conversation young, vibrant, and energetic telephone operator who have IDS background and will undertake a variety of day-to-day front office tasks. You will be an integral part in ensuring that our front office operations run smoothly and are successful in supporting other business activities. hotel experience must. **Salary**:...

  • Telephone Operator

    11 hours ago


    Dubai, United Arab Emirates Dubai Marine Beach Resort & Spa Full time

    Responsibilities: Answering Calls: Respond to incoming calls promptly and courteously, providing information, directing calls to the appropriate departments, or taking messages as necessary. Call Routing: Route calls to the appropriate personnel or department, ensuring a smooth and efficient flow of communication. Call Screening: Screen and prioritize...

  • Telephone Operator

    7 months ago


    Dubai, United Arab Emirates SWISSOTEL Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...