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Customer Service Representative
3 weeks ago
Hiring a Customer Service Representative for Dubai.
Key Responsibilities:
- Resolve customer complaints by investigating issues, identifying solutions, and following up to ensure resolution.
- Process customer orders and payments accurately and efficiently.
- Provide product and service information to customers and assist with product selection and ordering.
- Maintain accurate records of customer interactions, including complaints, inquiries, and feedback.
- Work collaboratively with other members of the customer service team to ensure that all customers receive prompt and courteous service.
- Continuously improve knowledge of products, services, and procedures to better serve customers.
Key Requirements:
- High school diploma or equivalent.
- 1-2 years of experience in a customer service role.
- Ability to work effectively in a fast-paced, dynamic environment.
- Strong computer skills, including proficiency with Microsoft Office and experience with CRM systems.
- Excellent communication and interpersonal skills.
- Strong problem-solving ability and attention to detail.
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