Waitress

4 weeks ago


Jumeirah, United Arab Emirates M B S Management Consultancy Full time

**Waitress**

**Jumeirah, Dubai**

**Visa + Medical**

**AED 2,400**

A **Waitress** is responsible for providing excellent customer service in a restaurant or dining establishment by taking orders, serving food and drinks, and ensuring guests have a pleasant dining experience. The waitress plays a key role in creating a welcoming atmosphere and ensuring customer satisfaction throughout the meal.

**Key Responsibilities**:

- **Greeting Guests**: Welcome customers as they arrive, guide them to their tables, and provide menus.
- **Taking Orders**: Accurately take food and drink orders from guests, inputting them into the POS (Point of Sale) system, and relaying them to the kitchen or bar staff.
- **Serving Food and Beverages**: Deliver orders to the table promptly and accurately, ensuring guests receive the correct items as requested.
- **Checking on Guests**: Regularly check on tables to ensure customers are satisfied with their meals, refilling drinks, and addressing any additional requests.
- **Processing Payments**: Present bills, process cash and card payments, and provide change or receipts as needed.
- **Table Maintenance**: Clear tables, remove used dishes, utensils, and glasses, and reset tables for new guests.
- **Promoting Menu Items**: Suggest additional items such as appetizers, desserts, or daily specials to enhance the dining experience and increase sales.
- **Handling Customer Complaints**: Address any customer concerns or complaints promptly and professionally, escalating to the manager if necessary.
- **Ensuring Cleanliness**: Maintain cleanliness and organization of the dining area, including wiping down tables, chairs, and surfaces.

**Skills and Qualifications**:

- **Excellent Communication**: Clear and effective communication skills to interact with guests and colleagues.
- **Customer Service Focus**: Strong focus on providing a positive customer experience, with the ability to remain calm and professional under pressure.
- **Attention to Detail**: Accurate order-taking and keen attention to guests' needs and preferences.
- **Multitasking Ability**: Capable of managing multiple tables and tasks simultaneously, especially during peak hours.
- **Physical Stamina**: Ability to stand, walk, and carry trays for extended periods in a fast-paced environment.
- **Basic Math Skills**: Competency in handling cash, calculating bills, and making change.
- **Teamwork**: Collaborative attitude and ability to work well with other waitstaff, kitchen staff, and management.

Pay: Up to AED2,400.00 per month


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