Spa Therapist

4 weeks ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 23032452

**Job Category** Spa

**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors..

**SCOPE / BUSINESS CONTEXT**
- A Full Time position based at JW Marriott Marquis Dubai.
- Number of Direct Reports - None
- Titles of Direct Reports - N/A

**CANDIDATE PROFILE**

**Experience**:
**Minimum 2 years of experience in spa & hospitality industry**

**Skills and Knowledge**
- Good oral and written communication skills in English
- Excellent hospitality skills
- Passion to work with people
- Able to get on well with people from many different backgrounds
- Able to work under pressure at times
- Ability to be versatile
- Must be able to work as scheduled and flexible hours as shift extending may exist at end of shift based on business demands. Department and individual roster will depend on business volume and customer segments in the hotel. Must be flexible with shift schedule at all times.
- Well presented
- Clear speech
- Good general health
- Energetic
- Self-motivated - able to work on their own

**Education or Certification**

Min. 21 years of age

Minimum HSLC

To have worked as therapist before. Preferably in a recognized Spa.

Certified Massage therapist

**SPECIFIC DUTIES**
- The following are specific responsibilities and contributions critical to the successful performance of the position:_

Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.

**Essential Functions**

**Provide Spa Services**
- Monitor and stick to time schedule to stay on schedule throughout the day.
- Escort guests to and from treatment rooms.
- Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, pregnancy) before beginning service.
- Check with guest to promote continued comfort throughout service (e.g., comfortable temperature, amount of pressure).
- Provide massage services to guests using props (e.g., rain sticks, hot stones) and/or products (e.g., oils, gels, lotions).
- Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
- Offer guests amenities such as water, juice, or heated neck pillows.
- Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date, where applicable.
- Keep current with techniques and modalities related to field of work.
- Maintain current skills and licensure in service area as per regional requirements.
- Arrange workstation, treatment room, and/or drapes to pro

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