IT Support Analyst
2 weeks ago
#Hiring - IT Support Analyst, to be based in Dubai
**Salary Range**: AED16,000 - AED18,000 depending on experience
Our client, an international law firm, is seeking to recruit an IT Support Analyst with a high focus on delivering an excellent level of customer service. The Analyst will provide all aspects of IT support and take ownership of IT issues through to resolution.
**Requirements and Qualifications**:
➡ Amenable to working in-office 5 days a week
➡ Experience of working on a busy and demanding Service Desk supporting a large international customer base ideally within a legal practice
➡ Sound knowledge of supporting MS Windows and Office, particularly Outlook and Word
➡ A good understanding of PC Hardware and software setup and configuration
➡ Knowledge of Document Management Systems preferably iManage
➡ Experience of using Active Directory
➡ Understanding of a software deployment package such as SCCM
➡ Experience of troubleshooting and supporting telephone systems
➡ Experience of logging tickets in ITSM call logging software
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