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Account/relationship Management Analyst
1 month ago
**ABOUT US**
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who
motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
**JOB PURPOSE**
The Regional Development Manager is a member of the sales and business development team for qualifications, in the Middle East region, tasked with growing, acquiring and retaining qualifications business in schools. This role is based in Dubai UAE and reports into the Head of Qualifications.
**Position Description**:
Background Information:
The Regional Development Manager will be responsible for identifying, developing, managing and growing key accounts.
The role will encompass:
- Hold key responsibility for assigned customers and proactively expand business within these
customers
- Manage and further penetrate customers at all levels and develop relationships with key
accounts to identify sales opportunity, networking and fact-finding to drive achievement of plans and objectives
- Formulate strategic and operational plans based on a solid understanding of the market
trends and customer demands
- Develop relationships to influence key stakeholders including government and non
- government organizations as well as educators to position Pearson as the preferred education solutions provider
- Perform account management related duties and ensure that all customers’ needs and
deadlines are met
- Maintain regular communication and conduct annual business review with key customers
- Maintain and grow revenue with existing customers by way of upselling or cross selling
- Leverage management tools to analyze data on variety of critical business drivers
- Develop timely and accurate forecasts for assigned accounts and revise throughout the year
- Proactively keeps up to date on industry and customer specific issues
- Act as an ambassador for Pearson, both in the market and within our Global Operations
**Competencies**
- Essential_
- Strong account management and relationship building skills, reflected in proven sales track
record
- Possess strong knowledge of the education sector in nominated countries including trends
and business opportunity sources
- Excellent command of verbal and written English
- Able to interact effectively with all levels of people, specifically at the senior management
level within key stakeholder group
- Willing to travel
- Experience with the sales process and soft-selling skills
- Ability to form relationships with customers, including being responsive and empathetic to
customers’ needs
- Solid work ethic, self-discipline, persistence, and ability to work independently and in a team
- Comfort level in working with numbers and performing statistical analysis
- Strong communication, problem-solving, negotiation and influencing skills plus an ability to
operate in a matrix-reporting environment.
- Strong customer and learner focus
- Desirable_
- Business development and or/solution selling experience
**Previous experience**:
- Essential_
- Experience / knowledge in business-to-business sales
- Broad knowledge of the education sector and trends that create business opportunity
- Experience of managing accounts across a geography
- Desirable_
- Understanding of the changing education needs would be an asset
**Education, Qualification, training**:
- Essential_
- Bachelor Degree or equivalent
- Fluent in English
- IT literate eg: Microsoft Office (Excel, Word, PowerPoint).
- Desirable_
- Teaching experience
**Personal Style**:
- Leading Self_
- Always Learning: discuss data, key industry trends and conditions and understands the implications to own business areas; welcomes new ways of doing things; acts on feedback to
assess strengths and weaknesses;
- Leading the Business_
- Customer focused: identifies and responds to the customer requirements, expectations and needs; encourages feedback from customers to continually improve products and services in
line with the brand, aims to exceed customer expectations;
- Leading Others_
- Relationship builder: actively collaborates with others, within and across groups around the
world; appropriately involves other in decisions and plans to affect them; listens carefully and attentively to others' opinions and ideas.
- Makes it Happen: takes personal responsibility to make decisions and take action; works hard to achieve goals that support strategic priorities; holds self-accountable for meeti
