Guest Experience Supervisor

2 months ago

Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

**Additional Information**
**Job Number**24192759
**Job Category**Rooms & Guest Services Operations
**Location**The Abu Dhabi EDITION, Al Bateen Marina, Abu Dhabi, United Arab Emirates, United Arab Emirates
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Experience Supervisor

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24071485 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, and process all guest calls,...

  • Guest Experience Supervisor

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24097506 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest...

  • Guest Experience Supervisor

    4 weeks ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24211607 **Job Category**Rooms & Guest Services Operations **Location**Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form...

  • Guest Experience Supervisor

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24030922 **Job Category** Rooms & Guest Services Operations **Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest...

  • Automotive Workshop Supervisor

    1 week ago

    Abu Dhabi, United Arab Emirates Automotive workshop supervisor Full time

    **Diamond Bright Car Care, the leading Auto repair center in Mussafah, Abu Dhabi is looking for a Workshop Supervisor.** The job responsibilities are as follows: - Manage a team of technicians to perform auto services and repairs efficiently. - Provide technical assistance to the technical team in various areas, including but not limited to Auto Diagnosis,...

  • Guest Experience Supervisor

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24069852 **Job Category** Rooms & Guest Services Operations **Location** Marriott Hotel Downtown Abu Dhabi, Sheikh Rashid Bin Saeed Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

  • Guest Experience Supervisor

    2 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24198111 **Job Category**Rooms & Guest Services Operations **Location**Marriott Hotel Downtown Abu Dhabi, Sheikh Rashid Bin Saeed Street, Abu Dhabi, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying...

  • Guest Experience Supervisor

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Número de Empleo** 24094068 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Courtyard World Trade Center Abu Dhabi, Hamdan Bin Mohammed Street (5th), Abu Dhabi, United Arab Emirates, United Arab Emirates VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición**...

  • Guest Experience Supervisor

    4 days ago

    Abu Dhabi, United Arab Emirates Hilton Full time

    Guest Experience Supervisor (Front Office) The Guest Experience Supervisor will be responsiblefor overseeing the team of Guest Experience Agents, developing and implementing strategies to enhance guest satisfaction, analyzing feedback, and fostering collaboration with other departments. Carries out the assigned tasks to the highest professional standards...

  • Guest Experience Supervisor

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Número de Empleo** 24097506 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES...

  • Guest Experience Supervisor

    4 days ago

    Abu Dhabi, United Arab Emirates Hilton Full time

    The Guest Experience Supervisor will be responsiblefor overseeing the team of Guest Experience Agents, developing and implementing strategies to enhance guest satisfaction, analyzing feedback, and fostering collaboration with other departments. Carries out the assigned tasks to the highest professional standards and in accordance to the directives and...

  • Guest Experience Supervisor

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Número de Empleo** 24101935 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición**...

  • Guest Experience Supervisor

    4 weeks ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24211611 **Job Category**Rooms & Guest Services Operations **Location**Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management APTITUDES DESEABLES Educación:Título de estudios secundarios o...

  • Guest Relation Supervisor

    3 months ago

    Abu Dhabi, United Arab Emirates HARMONY MEDICAL CENTER Full time

    **Guest Relation Supervisor** We are looking for an experienced Guest Relation Supervisor to provide excellent customer service and to promote this idea throughout the organization. The Guest Relation Supervisor main responsibility is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and...

  • Guest Experience Supervisor

    3 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24183596 **Job Category**Rooms & Guest Services Operations **Location**Courtyard World Trade Center Abu Dhabi, Hamdan Bin Mohammed Street (5th Street), Abu Dhabi, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins,...

  • Guest Experience Supervisor

    2 weeks ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22182838 **Job Category** Rooms & Guest Services Operations **Location** Courtyard World Trade Center Abu Dhabi, Hamdan Bin Mohammed Street (5th), Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...

  • Guest Relations Supervisor

    4 days ago

    Abu Dhabi, United Arab Emirates Hilton Full time

    As Guest Relations Supervisor, to offer our guests a friendly and efficient service at all times, taking account of the established service standard and Management guidelines. Supervise and train all Guest Relations Executive in offering an optimal service to all guests, taking account of the established standards. Supports the reception when appropriate. A...

  • Guest Experience Supervisor Chinese Speaker

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23147240 **Job Category** Rooms & Guest Services Operations **Location** Marriott Hotel Downtown Abu Dhabi, Sheikh Rashid Bin Saeed Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

  • Guest Experience Supervisor

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **หมายเลขงาน** 24094068 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Courtyard World Trade Center Abu Dhabi, Hamdan Bin Mohammed Street (5th), Abu Dhabi, United Arab Emirates, United Arab Emirates ดูบนแผนที่ **ตารางการทำงาน**...

  • Guest Experience Supervisor

    4 weeks ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24211607 **Job Category**Rooms & Guest Services Operations **Location**Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - แมริออท...