Work Allocation Manager

2 weeks ago


Dubai, United Arab Emirates Allen & Overy Full time

Allen & Overy is a leading international legal practice with a truly global presence. We are renowned for the high quality of our banking, corporate, international capital markets and litigation advice, and also have major strengths in areas such as employment and benefits, real estate and tax.

Our deals and cases often make headline business news and we work with a large number of the top corporates, financial institutions and governments. With many of our partners acknowledged as leaders in their fields, and with all our people demonstrating the highest levels of professionalism, we have a reputation for delivering excellence in all that we do.

**Middle East Region**

Our Middle East practice, serviced by over 90 highly experienced lawyers in Abu Dhabi and Dubai has worked on major transactions and disputes with high-profile clients for 40 years - we have evolved as the UAE has evolved.

We have a depth and breadth of expertise and experience in each of our Middle East offices, together with access to specialist and local expertise through our 44 established offices globally.

**Role purpose**

We are looking to recruit a Work Allocation Manager to support practices across our Dubai, Abu Dhabi, Istanbul and Johannesburg offices.

As a Work Allocation Manager, you will play an important role in supporting the delivery of Work Allocation, helping to provide operational excellence. The Work Allocation Manager will assist the firm in being more agile and providing the right people on the right matters at the right time. You will be responsible for the day to day deployment of lawyers to matters, balancing the needs of the business with the needs of the individual.

You will have an important role in talent management and liaising with the HR and leadership teams, to discuss individual performance and development. You will also be involved in a range of projects that are designed to improve the efficiency and agility of the firm.

**Role and responsibilities**
- Act as a trusted advisor to the lawyers by understanding client requirements and the wider needs of the business, in order to facilitate effective resourcing decisions.
- Challenge requests and deal with potential resource escalations, making decisions on conflicting demands as required.
- Deployment of resource to matters balancing commercial and individual needs - optimising work allocation to alleviate high/low utilisation, increase mobility and agility and meet individual preferences and development goals.
- Data analysis and reporting of forecasted capacity, utilisation, resource availability, and skill sets.
- Proactive management of the current work allocation tools, ensuring they are maintained and accurate.
- Leading Resource Management projects and initiatives.
- Maintaining information on staff movements between offices, i-flex tracking, monitoring of joiners, leavers, maternity etc, holiday tracking.
- Updating capacity information and monitoring utilisation for all fee earners in the region on a weekly basis and maintaining ad-hoc updates. Highlighting potential under/over utilisation to the practice group.
- Creating a skills matrix for each new joiner and updating every 6 months.
- Liaising with the Belfast office weekly to have an understanding of capacity.
- Visit other offices as appropriate, to allow relationship building and aid forward planning.
- Acts as an escalation point for RCs and RA's dealing with challenging situations
- Attends and regularly presents at Team and Partner meetings to provide updates on WA
**Key requirements**

**_Knowledge and Skills_**
- Understand the financial implications of the resourcing decisions made.
- Understand the office/practice group/team needs and priorities for resourcing.
- Leads large scale or complex resource allocations liaising with international offices and Advanced Delivery teams as appropriate
- Commercial and risk focused with good operational business acumen - the ability to exercise good judgement, knowing when to flag issues and when to deal with them independently.
- Ability to influence resource management through presentation of information that is timely and informative.
- The ability to work under pressure and deliver quality outputs, to tight deadlines, and to communicate competing demands effectively.
- Anticipates resourcing issues and provides solutions ahead of time
- Excellent project management and organisational skills and the ability to prioritise and manage both the workload of themselves and the team within which they operate.

**_
Stakeholder Management
-**:

- Excellent relationship management and communication skills.
- Become a trusted advisor and point of contact on resourcing matters.
- Influencing key stakeholders on resource selection and strategic solutions to achieve maximum utilisation and effective skills mix on matters.
- Be able to build strong working relationships with both the partner group and lawyers (those being deployed as well as those reque


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