Social Media/chat Sme
3 days ago
**Job Title : Social Media/Chat SME**
**GENERAL DESCRIPTION**
Specialist role to drive and enhance our Social Media and Chat Strategy, mainly from an operations perspective
**DUTIES AND RESPONSIBILITIES**
- Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
- Participate in frequent refresher training to always implement correct policies
- Comply with the performance indicators or parameters defined by the specific client's operation
- Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
- Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
- Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
- Participate in continuous training programs established by the company for optimal development in the role
- Comply with all the orders, instructions, procedures related and complementary to the role
- Able to moderate traumatic, sensitive and potentially offensive content
- Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements
- Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards
- Perform other related duties and assignments as required and assigned by supervisor or manager
- **Qualification Required**
- Bachelor's (preferred).
- Experience navigating internet websites including social media, commercial websites, etc.
- Strong spelling, grammar, and reading skills
- Strong emotional intelligence and resilience
- Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material
- Attention to detail
- Logical problem-solving skills
- Experienced with Windows operating systems
- Strong computer skills with ability to use multiple windows and/or programs at the same time
*
Ability to commute/relocate:
- Al-Ayn: Reliably commute or willing to relocate with an employer-provided relocation package (required)
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