Operation Customer Service Executive

3 weeks ago


Ajman, United Arab Emirates Al Madina Water Trading L.L.C Full time

Operation Cum Customer Service Executive (Only Lady)

We here at Al Madina Water in Dubai Looking for a professional Operation Cum customer service executive with a prime responsibility to build a positive company image and offer dedicated customer satisfaction.

Job Responsibilities
- conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- dealing with customer issues and churning out an easy-to-follow solution
- managing payment and delivery of customer orders
- helping customers choose the right product for their requirements and budget
- handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals
- establishing a positive rapport with all clients and customers in person or via phone
- forming reports based on customer satisfaction statistics and helping their team to develop new skills
- fixing appointments based on the availability of customers and clients
- interacting with customers to ensure they have a desirable and shareable experience

Pay: AED1,800.00 - AED2,500.00 per month

Ability to commute/relocate:

- Ajman: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have marketing Experience

**Language**:

- Hindi (required)

Application Deadline: 28/04/2024



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