Female Receptionist

1 day ago

AlAyn, United Arab Emirates Bedashing Beauty Lounge Full time

**PURPOSE OF THE ROLE**

To establish relationship with the clients to high standard of customer service by maintaining the reception area and managing data base effectively.

**KEY RESPONSIBILITIES**

1. Front Desk:

- Inform relevant technicians of the client’s arrival with treatment details and timings
- Ensure communication is accurate throughout the branch and that all documents and systems reflect the correct situation of the branch
- Receive and greet visitors in an efficient, tactful and courteous manner
- Maintain adequate cash in drawer.
- Assisting in the closing of the Branch and daily sales cash collection and ensuring they are accurately administered and completed.
- Understands the customer (both external and internal) / phone and face to face, builds strong collaborative customer relationships and builds customer trust and confidence
- Record delays of treatment with accuracy
- Have full knowledge of Front Desk SOPs

2. Computer bookings:

- Ensure the booking system is managed effectively with scheduling, reconfirmations and follow ups of client appointments changing colours in the phorest system
- Check out clients after appointments and ensure that the actual treatment is recorded in the system.
- Ensure accurate client details are maintained and updated on a regular basis
- Sign the waiting list
- Manage lunch blocking of the therapists
- Check if skills of therapists are updated
- Blocking of therapist leave and identify shortage if any
- Money collector:

- Maintain the checklists and SOP’s of the reception area
- Fully conversant with all pricing structure and promotional details.
- Use appropriate money collector language at all time
- Have full knowledge of Money Collector SOPs

3. Client/colleague interactions:

- Provide a full reception service for staff and clients
- Handle customer queries and appointments and ensure response/ reconfirmation is given within the decided timeframe.
- Record customer complaints and inform the Branch Manager
- Actively promote BBL services and retail.
- Ensure the branch ambience is maintained.
- Assist Branch Manager with assignments/ task of the staff.
- Uses all the required tools of communications when dealing with others (phone and face to face), keeps supervisor informed whenever necessary, participates effectively in meetings, delivers effective presentations.
- Listens to client concerns with empathy and offers every possible help within the role assigned and BBL policies and procedures, ensures a follow through of the client issue till its closure
- Works well in groups, helps resolve conflicts, facilitates meetings, works well with other departments, is flexible and open-minded, focuses team on strategies and goals and motivate team.

**PROFILE REQUIREMENTS**

1. **Education**

High school or equivalent

Vocational training certificate

5 stars hotel experience

2. **Skills**
- Passionate about customer service
- Able to speak and write English
- Good communication and people skills, including good listening skills
- Time management skills
- Ability to handle pressure and stress
- Good Work Habits and discipline
- Attention to Detail
- Good team player but can work independently
- Excellent Personal Grooming
- Computer literate (word & excel)
- Able to operate POS
- Ability to handle pressure and stress
- Multi-tasking
- Good phone skills
- Customer service knowledge
- Solid services & products knowledge

3. **Experience**

Min. 3 years’ experience working as a receptionist in a salon, spa, 5 stars hotels or similar business.

**Salary**: AED3,000.00 - AED4,000.00 per month

Ability to commute/relocate:

- Ain, AR: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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