Restaurant Hostess

5 months ago


Dubai, United Arab Emirates Falla Restaurants Full time

**Summary**:
Face of Falla Outlet to the customer. The Restaurant Hostess present a positive first impression of the restaurant’s friendliness, excellent service, and high standards.

**Key Responsibilities**:

- Greet arriving customers with a friendly and welcoming approach, seat them and provide menus as they wait for the waiter/waitress to serve them.
- To ensure that the front of the restaurant is always covered and that the entrance to the restaurant is as welcoming and attractive as possible.
- To check each table to ensure that it is clean and fully set up before any guests are seated at the table.
- To work as a team with colleagues, to ensure timely service and a smooth-running operation.
- To understand and adhere to all restaurant policies and Standard Operating Procedures regarding guest service, how to run the operation, and personal discipline and grooming.
- To perform every guest interaction in a friendly and welcoming manner.
- To maintain professional telephone etiquette and a perfect understanding of reservation policies and procedures.
- To be completely familiar with the services offered in the restaurant.
- To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers but try to take care of the problem at once.
- Pitch in and help in service whenever the need arises.
- Work in a Cashier function and closing tables.
- Schedules dining reservations and arranges parties or special services for diners and informs the Manager for him to coordinate the needed preparations.
- Provide support in inspecting the serving stations in the dining area to ensure neatness and cleanliness.

**Qualifications**
- High School diploma
- Previous experience in Food & Beverage/Restaurant operations for at least 2 years, luxury hotel is an advantage.
- Passion for excellent service.
- Excellent team player and great communication skills
- English speaking fluency is a must. Arabic speaking would be adventurous.

Salary commensurate with experience or negotiable

Shift schedules: Rotation shifts

Benefits: As per the UAE Labour Law

**Experience**:

- Hostess: 2 years (required)

**Language**:

- English (required)


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